# Waterlees Supported Living Service

*Operated by Leicestershire County Council.*

Waterlees Supported Living Service is a CQC-regulated home-care agency in Wigston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2023

## Practical info

- Postcode: LE18 1AR
- Registered manager: Butcher, Alan
- Local authority: Leicestershire
- Region: East Midlands
- City: Wigston
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked well in partnership with health, social care and other agencies.
  - Published: 2023-04-28
- Finding
  - Evidence: Provider maintained oversight through audits, checks and daily contact with people and staff.
  - Published: 2023-04-28
- Finding
  - Evidence: Open, person-centred culture with effective tenant committee and staff consultation.
  - Published: 2023-04-28
- Finding
  - Evidence: Medicines administered safely with appropriate PRN protocols in place.
  - Published: 2023-04-28
- Finding
  - Evidence: Strong safeguarding culture with staff confident to recognise and report abuse.
  - Published: 2023-04-28
- Finding
  - Evidence: Registered manager made immediate improvements to care plans and records following inspection findings.
  - Published: 2023-04-28
- Finding
  - Evidence: Robust positive risk-taking promoted independence and active community involvement.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff knew people well, understood their individual communication needs, and treated them with respect.
  - Published: 2023-04-28
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2023-04-28
- **staff_competency** _(minor)_
  - Evidence: The agency staff were not so good. They kept sending staff who cannot cook and the meals they made we couldn't eat.
  - Published: 2023-04-28
- **staffing_levels** _(minor)_
  - Evidence: The registered manager told us they were carrying a number of staff vacancies and were working to recruit to these with the provider.
  - Published: 2023-04-28
- **record_keeping** _(minor)_
  - Evidence: records required further development to ensure they provided detailed guidance around interventions or outcomes when people were distressed
  - Published: 2023-04-28
- **care_planning** _(minor)_
  - Evidence: positive behaviour support strategies were not always sufficiently robust in describing people's anxiety and guiding staff on interventions and responses
  - Published: 2023-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123432069

HomeCare Compass is an independent guide and is not affiliated with the CQC.