# Melton Supported Living Service

*Operated by Leicestershire County Council.*

Melton Supported Living Service is a CQC-regulated home-care agency in Melton Mowbray.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/06/2019

## Practical info

- Postcode: LE13 0GG
- Registered manager: Elliott, Claire
- Local authority: Leicestershire
- Region: East Midlands
- City: Melton Mowbray
- Last CQC check: 19/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - People's independence is promoted
  - Published: 2021-10-30
- Finding
  - People are involved in decisions about their care
  - Published: 2021-10-30
- Finding
  - Staff treat people with kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Staff receive supervision and support
  - Published: 2021-10-30
- Finding
  - People are supported to maintain good nutrition and health
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act 2005 requirements are met
  - Published: 2021-10-30
- Finding
  - Staff have the skills and training to carry out their roles
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People's cultural needs, privacy, and dignity were respected by staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Assistive technology (pendants) was used to promote independence and enable people to request support when needed.
  - Published: 2021-10-30
- Finding
  - Evidence: Accidents and incidents were analysed to prevent recurrence, with clear audit trails maintained.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular staff supervision, induction, and meetings were in place to support staff development.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager was approachable, transparent, and responsive to feedback from staff, people, and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: People were actively involved in planning their own care and support, including those with complex communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were caring, person-centred, and knowledgeable about individuals' preferences, routines, and communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with one-page accessible profiles and staff competency checks in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding responsibilities and reported concerns appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staffing levels were appropriate; robust recruitment processes were in place.
  - Published: 2021-10-30
- **staff_competency** _(minor)_
  - Evidence: medicine competency checks...some of these checks had occurred in the last year whilst others were over three years ago.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: risk assessments had been undertaken in 2012 and they had not been reviewed.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: audits had not picked up on what we found during our visit...some audits had stopped occurring six months ago.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints are handled appropriately
  - Published: 2021-10-30
- Finding
  - People can access activities that matter to them
  - Published: 2021-10-30
- Finding
  - Care is personalised to meet people's needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Medicines are managed safely
  - Published: 2021-10-30
- Finding
  - Staffing levels are sufficient to keep people safe
  - Published: 2021-10-30
- Finding
  - Risks to people are assessed and managed
  - Published: 2021-10-30
- Finding
  - People are protected from abuse and improper treatment
  - Published: 2021-10-30

### well_led

- Finding
  - Feedback from people, relatives and staff is sought and acted upon
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing processes are effective
  - Published: 2021-10-30
- Finding
  - Leadership is open, transparent and drives improvement
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123432033

HomeCare Compass is an independent guide and is not affiliated with the CQC.