# Belet & Care Limited

Belet & Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/03/2023

## Practical info

- Postcode: NW9 8UA
- Registered manager: Hussein, Fatima
- Local authority: Brent
- Region: London
- City: London
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-01
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-03-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-01

### Other

- Finding
  - Evidence: The registered manager was receptive to inspection feedback and committed to driving improvements.
  - Published: 2023-03-01
- Finding
  - Evidence: Medicines administration records were completed with no unexplained gaps and staff were trained in safe medicines administration.
  - Published: 2023-03-01
- Finding
  - Evidence: People and relatives were matched with care workers based on personality, interests and cultural needs including language.
  - Published: 2023-03-01
- Finding
  - Evidence: People and relatives gave consistently positive feedback about the kindness, respect and quality of care provided.
  - Published: 2023-03-01
- Finding
  - Evidence: Staff felt well supported by the registered manager and completed relevant induction and training including safeguarding and infection control.
  - Published: 2023-03-01
- Finding
  - Evidence: Care plans were personalised, reflecting people's cultural, religious, dietary and communication needs.
  - Published: 2023-03-01
- Finding
  - Evidence: Staff arrived on time and people received consistent, familiar care workers, supported by an electronic homecare monitoring system.
  - Published: 2023-03-01
- Finding
  - Evidence: People felt safe with care workers and were protected from abuse; no safeguarding concerns had been raised since registration.
  - Published: 2023-03-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-01
- Finding
  - Using medicines safely
  - Published: 2023-03-01
- Finding
  - Staffing and recruitment
  - Published: 2023-03-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-01

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-01
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12339453120

HomeCare Compass is an independent guide and is not affiliated with the CQC.