# BBC Care Service Limited - Oxford Branch

*Operated by BBC Care Service Limited.*

BBC Care Service Limited - Oxford Branch is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/08/2023

## Practical info

- Postcode: OX4 4GP
- Registered manager: Kabali, Milley
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-09

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-09
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-09

### Other

- Finding
  - Evidence: The registered manager demonstrated commitment to learning and improving the service.
  - Published: 2023-08-09
- Finding
  - Evidence: Infection prevention and control policy was up to date and PPE used effectively.
  - Published: 2023-08-09
- Finding
  - Evidence: The service worked collaboratively with healthcare professionals, local authority and external agencies.
  - Published: 2023-08-09
- Finding
  - Evidence: People felt safe and were treated with dignity, kindness and respect by caring staff.
  - Published: 2023-08-09
- Finding
  - Evidence: Staff were well trained, completed induction linked to the Care Certificate, and received ongoing relevant training.
  - Published: 2023-08-09
- Finding
  - Evidence: Care plans were personalised, person-centred and regularly reviewed.
  - Published: 2023-08-09
- Finding
  - Evidence: Risk assessments were in place and regularly reviewed with detailed guidance for staff.
  - Published: 2023-08-09

### responsive

- Finding
  - End-of-life care and support
  - Published: 2023-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-09
- Finding
  - Using medicines safely
  - Published: 2023-08-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-09
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-09
- Finding
  - Staffing and recruitment
  - Published: 2023-08-09

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-09
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-08-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12338623319

HomeCare Compass is an independent guide and is not affiliated with the CQC.