# Hepzibar Care Agency Limited

*Operated by Hepzibar Care Agency Ltd.*

Hepzibar Care Agency Limited is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/09/2023

## Practical info

- Postcode: IG11 8BB
- Registered manager: Ogundeji, Grace
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 30/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-30

### Other

- Finding
  - Evidence: Quality assurance systems including audits of infection control practices and review of care plans and risk assessments.
  - Published: 2023-09-30
- Finding
  - Evidence: Open and positive culture with staff speaking highly of the registered manager's professionalism and compassion.
  - Published: 2023-09-30
- Finding
  - Evidence: Provider worked with other agencies and a professional body to share knowledge and develop best practice.
  - Published: 2023-09-30
- Finding
  - Evidence: Registered manager maintained regular contact with people to check satisfaction and acted on feedback.
  - Published: 2023-09-30
- Finding
  - Evidence: Staff received induction, training and regular 1:1 supervision supporting their roles.
  - Published: 2023-09-30
- Finding
  - Evidence: Robust staff recruitment practices including criminal record checks, employment references and proof of identification.
  - Published: 2023-09-30
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and accessible to staff via a mobile app.
  - Published: 2023-09-30
- Finding
  - Evidence: People had regular staff providing continuity of care and staff were punctual with no missed visits reported.
  - Published: 2023-09-30
- **care_planning** _(minor)_
  - Evidence: the risk assessment on mobility for 1 person contained only basic information. We discussed this with the provider who told us they would ensure this assessment was reviewed and updated.
  - Published: 2023-09-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-30
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-30
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-30
- Finding
  - Using medicines safely
  - Published: 2023-09-30
- Finding
  - Staffing and recruitment
  - Published: 2023-09-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-30

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-09-30
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-09-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12326766750

HomeCare Compass is an independent guide and is not affiliated with the CQC.