# Stokely Healthcare Ltd

Stokely Healthcare Ltd is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TA2 8DU
- Registered manager: Kunaka, Gamuchirai
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 02/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-10

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-10

### Other

- Finding
  - Evidence: Provider and registered manager were open, transparent and responsive to inspection feedback, taking immediate remedial action.
  - Published: 2023-05-10
- Finding
  - Evidence: Effective safeguarding processes and staff knowledge of abuse reporting procedures.
  - Published: 2023-05-10
- Finding
  - Evidence: Person-centred care delivered in line with individuals' cultural, religious and communication needs.
  - Published: 2023-05-10
- Finding
  - Evidence: Medication administration was thorough, with electronic MAR systems, risk assessments and competency checks in place.
  - Published: 2023-05-10
- Finding
  - Evidence: Sufficient staffing levels maintained, including through international recruitment, with no missed or late visits reported.
  - Published: 2023-05-10
- Finding
  - Evidence: People and relatives consistently praised staff as kind, compassionate, respectful and patient.
  - Published: 2023-05-10
- **care_planning** _(minor)_
  - Evidence: Some care plans lacked detail about people's individual needs.
  - Published: 2023-05-10
- **record_keeping** _(moderate)_
  - Evidence: Full employment histories were not always fully recorded. A number of forms viewed had been signed by people's relatives... no copies of the records to evidence the relatives who signed had legal authority.
  - Published: 2023-05-10
- **governance** _(critical)_
  - Evidence: Governance systems were not always robust or effective and had not identified the shortfalls we found during the inspection.
  - Published: 2023-05-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-10
- Finding
  - Using medicines safely
  - Published: 2023-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-10
- Finding
  - Staffing and recruitment
  - Published: 2023-05-10

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-10
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12322902450

HomeCare Compass is an independent guide and is not affiliated with the CQC.