# Premier Care Limited - Salford Homecare Branch

*Operated by Premier Care Limited.*

Premier Care Limited - Salford Homecare Branch is a CQC-regulated home-care agency in Pendlebury, Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/07/2024

## Practical info

- Postcode: M27 4HL
- Registered manager: Bryan, Pamela
- Local authority: Salford
- Region: North West
- City: Pendlebury, Manchester
- Last CQC check: 30/Jul/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider had implemented an action plan to address training completion gaps.
  - Published: 2023-07-12
- Finding
  - Evidence: Some people spoke positively about their regular carers and felt safe with them.
  - Published: 2023-07-12
- Finding
  - Evidence: Staff wore necessary PPE and up-to-date infection control policies were in place.
  - Published: 2023-07-12
- Finding
  - Evidence: Medicines audits had identified a number of issues which were addressed timely.
  - Published: 2023-07-12
- Finding
  - Evidence: Staff administering medicines had received training and been assessed as competent.
  - Published: 2023-07-12
- Finding
  - Evidence: Risk assessments were in place covering environment, infection control and health and safety.
  - Published: 2023-07-12
- Finding
  - Evidence: New staff were recruited safely with all necessary pre-employment checks completed including DBS, references and right to work verification.
  - Published: 2023-07-12
- **complaints_handling** _(minor)_
  - Evidence: I have had to complain about a few things...They said they would investigate, but no-one has come back to me.
  - Published: 2023-07-12
- **care_planning** _(moderate)_
  - Evidence: We identified some inaccuracies and omissions within the care plans we viewed on inspection. These issues had not been picked up by the registered manager.
  - Published: 2023-07-12
- **supervision_appraisal** _(moderate)_
  - Evidence: An action plan linked to supervision completion, care plan review completion, staff observations and competency checks, all of which were not up to date.
  - Published: 2023-07-12
- **communication_with_families** _(moderate)_
  - Evidence: No surveys or questionnaires had been circulated since the last inspection in May 2021.
  - Published: 2023-07-12
- **incident_learning** _(moderate)_
  - Evidence: Prior to this system being implemented, it was not clear what analysis had been completed of incidents and accidents.
  - Published: 2023-07-12
- **record_keeping** _(moderate)_
  - Evidence: The directions for how to administer a person's medicine had not been updated following a GP review.
  - Published: 2023-07-12
- **safeguarding** _(moderate)_
  - Evidence: Training records showed significant gaps in completion rates for safeguarding training.
  - Published: 2023-07-12
- **medication_management** _(moderate)_
  - Evidence: 2 people's medicine administration records (MAR) contained incorrect information regarding their allergy status.
  - Published: 2023-07-12
- **governance** _(critical)_
  - Evidence: There was no clear audit schedule in place, which detailed what audits and monitoring was completed and how often.
  - Published: 2023-07-12
- **person_centred_care** _(critical)_
  - Evidence: People who had specifically requested female care staff, due to requiring personal care, had, on occasions, been supported by male care staff.
  - Published: 2023-07-12
- **missed_or_late_visits** _(critical)_
  - Evidence: The times they come vary greatly, today was 9am but sometimes it's 10am or even later
  - Published: 2023-07-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-12
- Finding
  - Using medicines safely
  - Published: 2023-07-12
- Finding
  - Staffing and recruitment
  - Published: 2023-07-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-12
- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123167788

HomeCare Compass is an independent guide and is not affiliated with the CQC.