# Premier Care Limited - Trafford & Manchester Homecare Branch

*Operated by Premier Care Limited.*

Premier Care Limited - Trafford & Manchester Homecare Branch is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/03/2024

## Practical info

- Postcode: M23 9HZ
- Registered manager: Wadsworth, Chloe
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 08/Mar/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider demonstrated an open and honest approach and met duty of candour requirements.
  - Published: 2024-03-08
- Finding
  - Evidence: Staff culture was positive and most staff felt supported; improvements in values and culture had been sustained.
  - Published: 2024-03-08
- Finding
  - Evidence: The provider was meeting regularly with the Local Authority quality team to support further improvement.
  - Published: 2024-03-08
- Finding
  - Evidence: Care plans were up to date with systems in place to ensure they were reviewed and updated when required.
  - Published: 2024-03-08
- Finding
  - Evidence: Staff completed regular safeguarding training and knew how to identify and report concerns.
  - Published: 2024-03-08
- Finding
  - Evidence: Medicines management had been significantly improved since the last inspection and the provider was no longer in breach of regulation 12.
  - Published: 2024-03-08
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. They had recently left, and a new manager has been recruited.
  - Published: 2024-03-08
- **medication_management** _(moderate)_
  - Evidence: For 1 person who received Paracetamol, we found the time interval between doses being given were too close together.
  - Published: 2024-03-08
- **governance** _(critical)_
  - Evidence: The quality assurance system was not robust. This was a continued breach of regulation 17 of the Health and Social Care Act 2008.
  - Published: 2024-03-08
- **missed_or_late_visits** _(critical)_
  - Evidence: 22% of calls in January were less than half the allocated time required to meet people's needs.
  - Published: 2024-03-08
- **missed_or_late_visits** _(critical)_
  - Evidence: There were 567 calls in January more than 45 minutes late. This represented 50% of the total number of calls.
  - Published: 2024-03-08
- Finding
  - Evidence: The registered manager demonstrated an open and honest approach consistent with duty of candour requirements.
  - Published: 2024-03-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-08
- Finding
  - Using medicines safely
  - Published: 2024-03-08
- Finding
  - Staffing and recruitment
  - Published: 2024-03-08
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-03-07
- Finding
  - Staffing and recruitment
  - Published: 2024-03-07
- Finding
  - Using medicines safely
  - Published: 2024-03-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-08
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles
  - Published: 2024-03-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-07
- Finding
  - Working in partnership with others
  - Published: 2024-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-07
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123167757

HomeCare Compass is an independent guide and is not affiliated with the CQC.