# Premier Care Limited - Specialised Services

*Operated by Premier Care Limited.*

Premier Care Limited - Specialised Services is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 20/01/2026

## Practical info

- Postcode: M16 9NH
- Local authority: Trafford
- Region: North West
- City: Manchester
- Last CQC check: 20/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-29
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-07-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-29

### Other

- Finding
  - Evidence: Staff felt well supported by management, with supervisions, team meetings and support for personal issues.
  - Published: 2023-07-29
- Finding
  - Evidence: People were supported to engage in meaningful activities, including attending a family wedding and completing a college course.
  - Published: 2023-07-29
- Finding
  - Evidence: Staff supported people to maintain independence; one person no longer required personal care due to staff input.
  - Published: 2023-07-29
- Finding
  - Evidence: Safe recruitment practices were followed with all pre-employment checks including DBS completed before staff started.
  - Published: 2023-07-29
- Finding
  - Evidence: Recent improvements had been made to medication administration processes; people now received medicines as prescribed.
  - Published: 2023-07-29
- Finding
  - Evidence: Staff were enthusiastic about external mental health training including a 12-week course covering conditions such as OCD.
  - Published: 2023-07-29
- Finding
  - Evidence: People told us they felt safe and were treated with kindness, compassion and respect.
  - Published: 2023-07-29

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-29
- Finding
  - Planning personalised care to ensure people have choice and control; supporting social and cultural participation
  - Published: 2023-07-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-29
- Finding
  - Staffing and recruitment
  - Published: 2023-07-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-29
- Finding
  - Using medicines safely
  - Published: 2023-07-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-29
- Finding
  - Working in partnership with others
  - Published: 2023-07-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-29
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123167741

HomeCare Compass is an independent guide and is not affiliated with the CQC.