# SummerCare Office

*Operated by SummerCare Limited.*

SummerCare Office is a CQC-regulated home-care agency in Westcliff-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2024

## Practical info

- Postcode: SS0 7EL
- Local authority: Southend-on-Sea
- Region: East
- City: Westcliff-on-sea
- Last CQC check: 25/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to access a wide range of health professionals including SLTs, OTs, GPs and learning disability specialists.
  - Published: 2024-01-25
- Finding
  - Evidence: Registered manager maintained oversight through audits, regular staff supervision, competency checks and lessons-learned sharing.
  - Published: 2024-01-25
- Finding
  - Evidence: MCA principles were followed with capacity assessments and appropriate DoLS authorisations in place.
  - Published: 2024-01-25
- Finding
  - Evidence: Good engagement with people, relatives and staff; relatives reported communication was open and collaborative.
  - Published: 2024-01-25
- Finding
  - Evidence: Strong staff training programme including epilepsy care, Oliver McGowan Learning Disability and Autism training, and positive behaviour support.
  - Published: 2024-01-25
- Finding
  - Evidence: Person-centred care plans with individual key workers supported people to achieve their goals and maintain independence.
  - Published: 2024-01-25
- Finding
  - Evidence: Medicines were administered safely by trained, competency-checked staff with regular audits and health professional reviews.
  - Published: 2024-01-25
- Finding
  - Evidence: Safe recruitment practices included interviews, values-based feedback, full work histories, references and DBS checks before staff commenced work.
  - Published: 2024-01-25
- Finding
  - Evidence: People were protected from abuse; safeguarding concerns were raised appropriately with the local authority and whistle-blowing policies were in place.
  - Published: 2024-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123041287

HomeCare Compass is an independent guide and is not affiliated with the CQC.