# United Response - Wiltshire DCA

*Operated by United Response.*

United Response - Wiltshire DCA is a CQC-regulated home-care agency in Chippenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/06/2023

## Practical info

- Postcode: SN15 1EE
- Registered manager: Bryant, Sarah
- Local authority: Wiltshire
- Region: South West
- City: Chippenham
- Last CQC check: 27/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Person-centred approaches and decision-making support
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt listened to and valued; relatives expressed high confidence in management.
  - Published: 2023-06-27
- Finding
  - Evidence: Partnership working with health professionals including specialist nurses to develop condition-specific support plans.
  - Published: 2023-06-27
- Finding
  - Evidence: Person-centred culture promoted by registered managers, evidenced through training, staff meetings and community participation.
  - Published: 2023-06-27
- Finding
  - Evidence: Effective quality assurance systems with audits identifying and following through on improvements.
  - Published: 2023-06-27
- Finding
  - Evidence: Reflective practice and management review of accidents and incidents embedded in culture.
  - Published: 2023-06-27
- Finding
  - Evidence: Strong infection prevention practices observed, with staff trained in IPC and PPE use.
  - Published: 2023-06-27
- Finding
  - Evidence: Effective safeguarding systems with staff demonstrating good understanding of protection responsibilities.
  - Published: 2023-06-27
- Finding
  - Evidence: Sufficient staffing maintained through consistent long-term agency staff to address shortages.
  - Published: 2023-06-27
- Finding
  - Evidence: Medicines administration records fully completed and support regularly reviewed to promote independence.
  - Published: 2023-06-27
- Finding
  - Evidence: Risk assessments balanced independence with safety and were regularly reviewed with people and their representatives.
  - Published: 2023-06-27

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Responding to changing needs
  - Published: 2021-10-30
- Finding
  - Person-centred reviews and care planning
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-27
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-27
- Finding
  - Using medicines safely
  - Published: 2023-06-27
- Finding
  - Staffing and recruitment
  - Published: 2023-06-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-27
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-06-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-06-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-27
- Finding
  - Regulatory compliance and duty of candour
  - Published: 2021-10-30
- Finding
  - Quality monitoring and auditing
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123018440

HomeCare Compass is an independent guide and is not affiliated with the CQC.