# United Response - Spire DCA

*Operated by United Response.*

United Response - Spire DCA is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/02/2020

## Practical info

- Postcode: S43 3NW
- Registered manager: Platts, Cheryl
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 07/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People supported to maximise independence, pursue hobbies, seek employment and attend courses
  - Published: 2023-04-07
- Finding
  - Evidence: Service worked in partnership with external professionals including Learning Disabilities services and speech and language therapists
  - Published: 2023-04-07
- Finding
  - Evidence: Staff felt valued and supported by management; management structure reconfigured to enhance oversight
  - Published: 2023-04-07
- Finding
  - Evidence: Quality assurance system with regular audits and improvement plans in place
  - Published: 2023-04-07
- Finding
  - Evidence: Positive risk-taking culture supporting people's choice and independence
  - Published: 2023-04-07
- Finding
  - Evidence: Safeguarding incidents correctly reported, recorded, investigated with appropriate referrals made
  - Published: 2023-04-07
- Finding
  - Evidence: Medicines managed safely with regular audits, stock checks, and STOMP principles followed
  - Published: 2023-04-07
- Finding
  - Evidence: Staff recruited safely with appropriate DBS checks and people actively involved in the recruitment process
  - Published: 2023-04-07
- **complaints_handling** _(minor)_
  - Evidence: We found 1 complaint had not been dealt with in a timely manner, we discussed this with the management team who provided us with assurances that lessons had been learnt
  - Published: 2023-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-123006890

HomeCare Compass is an independent guide and is not affiliated with the CQC.