# Special Needs Care Limited

Special Needs Care Limited is a CQC-regulated home-care agency in Chester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/04/2019

## Practical info

- Postcode: CH1 2HU
- Registered manager: Smith, Alexander
- Local authority: Cheshire West and Chester
- Region: North West
- City: Chester
- Last CQC check: 10/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Support for relationships and social life
  - Published: 2021-10-30
- Finding
  - Promotion of independence and choice
  - Published: 2021-10-30
- Finding
  - Communication support
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and DoLS compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Robust quality assurance systems with regular audits across all service areas and annual quality reviews
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints handling with prompt resolution and no outstanding concerns
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised, goal-oriented support plans co-produced with people and families
  - Published: 2021-10-30
- Finding
  - Evidence: Creative and bespoke communication approaches including Makaton, picture dictionaries and talking albums
  - Published: 2021-10-30
- Finding
  - Evidence: Strong MCA and DoLS understanding with Court of Protection applications commended for quality
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisals and support for staff to gain NVQ qualifications
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff training programme including specialist courses on learning disabilities, autism and challenging behaviour
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with secure storage, accurate MAR records and regular audits
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised risk assessments promoting positive risk-taking and independence
  - Published: 2021-10-30

### responsive

- Finding
  - Activities and hobbies
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Involvement in care reviews
  - Published: 2021-10-30
- Finding
  - Personalised support planning
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Seeking and acting on feedback
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Accident and incident management and learning
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122970933

HomeCare Compass is an independent guide and is not affiliated with the CQC.