# Village 135

*Operated by Premier Care Limited.*

Village 135 is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: M22 4ZP
- Registered manager: Wadsworth, Chloe
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Flexible service accommodating changes to call times and responding promptly to emergencies
  - Published: 2023-05-11
- Finding
  - Evidence: Staff felt valued, supported and listened to by an approachable and fair management team
  - Published: 2023-05-11
- Finding
  - Evidence: Effective partnership working with external agencies, commissioners and the housing provider
  - Published: 2023-05-11
- Finding
  - Evidence: Person-centred care plans developed with involvement of people, reflecting individual preferences and communication needs
  - Published: 2023-05-11
- Finding
  - Evidence: Robust governance framework including audits of medicines, care plans, risk assessments and spot checks on care delivery
  - Published: 2023-05-11
- Finding
  - Evidence: Stable, consistent staff team with long tenure enabling strong relationships and knowledge of people's needs
  - Published: 2023-05-11
- Finding
  - Evidence: Medicines managed safely with staff trained on administration and 'as required' medication protocols
  - Published: 2023-05-11
- Finding
  - Evidence: People felt safe and protected from avoidable harm; safeguarding and whistleblowing protocols well understood by staff
  - Published: 2023-05-11
- **person_centred_care** _(minor)_
  - Evidence: We received feedback from two people receiving care from a male carer, which was not their preference, although they had not made a complaint. We informed the registered manager.
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12290099621

HomeCare Compass is an independent guide and is not affiliated with the CQC.