# Orion Care Services

Orion Care Services is a CQC-regulated home-care agency in Solihull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2019

## Practical info

- Postcode: B92 9NE
- Registered manager: Page, Jonathan
- Local authority: Solihull
- Region: West Midlands
- City: Solihull
- Last CQC check: 27/Apr/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality assurance programme including audits, senior visits, satisfaction surveys, and local authority contract monitoring.
  - Published: 2020-01-29
- Finding
  - Evidence: Open-door management culture; staff felt supported and able to raise concerns via supervision and staff meetings.
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred support plans reviewed regularly with involvement of people and relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: Privacy, dignity and independence actively promoted and embedded in care practice.
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent, regular support workers assigned to individuals enabling trust and relationship-building.
  - Published: 2020-01-29
- Finding
  - Evidence: MCA principles understood and applied; consent sought before care; DoLS awareness demonstrated.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had comprehensive induction programmes and ongoing specialist training (e.g. epilepsy, autism, Studio 3 behaviours).
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with trained staff, MAR checks each shift, and additional project manager audits.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient experienced staffing levels with 105 support staff for 26 clients, and consistent staff allocation per project.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and supported workers understood safeguarding responsibilities with relevant training completed.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: Following a visit by contracts in December 2015 a number of shortfalls had been identified and actions by the provider had been recommended.
  - Published: 2020-01-29
- **communication_with_families** _(minor)_
  - Evidence: complaints information and satisfaction surveys...were not available in a format that people who were unable to read could easily understand.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: The rota did not show how the staffing for individuals had been arranged in each project...agreed to add this to the rotas kept in the office.
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to access community activities and live independently with a 'can do' approach promoted by staff.
  - Published: 2019-04-27
- Finding
  - Evidence: Robust complaints management system with timely responses and a complaints register providing management oversight.
  - Published: 2019-04-27
- Finding
  - Evidence: Positive leadership with a registered manager in post, regular supervision for staff, and a culture of continuous learning through audits and spot checks.
  - Published: 2019-04-27
- Finding
  - Evidence: Effective partnership working with health and social care professionals, including use of hospital passports and Accessible Information Standards.
  - Published: 2019-04-27
- Finding
  - Evidence: Strong safeguarding culture with staff confident to raise concerns and management aware of local authority liaison responsibilities.
  - Published: 2019-04-27
- Finding
  - Evidence: Medicines were managed safely, with MARS audited by managers and people's independence maintained where safe.
  - Published: 2019-04-27
- Finding
  - Evidence: Care plans were person-centred, detailed and regularly reviewed with people and their relatives.
  - Published: 2019-04-27
- **person_centred_care** _(minor)_
  - Evidence: One relative told us they their relative no longer did some of the activities that they used to and they believed that this was because the current staff team was not compatible with the person.
  - Published: 2019-04-27
- **communication_with_families** _(moderate)_
  - Evidence: a relative had not been contacted in a timely manner following an incident that had left their loved one with an injury.
  - Published: 2019-04-27
- **staff_training** _(minor)_
  - Evidence: they had not received any specific training in mental health or equality and diversity. Such training would assist them to understand and respond to the needs of the people they supported.
  - Published: 2019-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122840940

HomeCare Compass is an independent guide and is not affiliated with the CQC.