# Prime Care Support Limited

*Operated by Primecare Support Limited.*

Prime Care Support Limited is a CQC-regulated home-care agency in Dunstable.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/11/2024

## Practical info

- Postcode: LU6 3AS
- Registered manager: Alder, Emma
- Local authority: Central Bedfordshire
- Region: East
- City: Dunstable
- Last CQC check: 06/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2024-03-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-03-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-14

### Other

- Finding
  - Evidence: Staff meetings took place with minutes circulated, and the provider responded to staff concerns about rising fuel costs with financial uplifts.
  - Published: 2024-03-14
- Finding
  - Evidence: The provider had worked with local authorities to review practice and participated in hospital avoidance delivery groups.
  - Published: 2024-03-14
- Finding
  - Evidence: Focused medication competency assessments had been introduced for staff.
  - Published: 2024-03-14
- Finding
  - Evidence: The provider had implemented processes to reduce the likelihood of people's medicines running out, including advance reviews.
  - Published: 2024-03-14
- Finding
  - Evidence: Safe recruitment procedures took place and staff received induction programmes, regular supervision and appraisals.
  - Published: 2024-03-14
- Finding
  - Evidence: People were supported to access health and well-being services, medical reviews and assessments from occupational therapists and social workers.
  - Published: 2024-03-14
- Finding
  - Evidence: People told us visiting staff were caring and supportive, and respected their privacy and dignity.
  - Published: 2024-03-14
- Finding
  - Evidence: Staff logging in and out of care visits had improved, and reviews had taken place with staff.
  - Published: 2024-03-14
- **leadership** _(critical)_
  - Evidence: The registered manager and provider lacked oversight in key areas which placed people at risk of harm. Clear and effective quality assurance systems were not embedded at the service.
  - Published: 2024-03-14
- **complaints_handling** _(moderate)_
  - Evidence: One person said, 'The office doesn't take notice of my concerns, the boss never rings me back.' A third person said, '[It's] not worth doing as nothing changes.'
  - Published: 2024-03-14
- **person_centred_care** _(moderate)_
  - Evidence: People did not always feel included in all aspects of their care, including the planning and knowledge of care visit timings. People told us this impacted negatively on their day to day lives.
  - Published: 2024-03-14
- **record_keeping** _(moderate)_
  - Evidence: One person's care plan stated staff should leave their left-side bedrail down... however, the risk assessment did not contain this information, was generic.
  - Published: 2024-03-14

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2024-03-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-14
- Finding
  - Using medicines safely
  - Published: 2024-03-14
- Finding
  - Staffing and recruitment
  - Published: 2024-03-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-03-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-14
- Finding
  - Promoting a positive culture; Managers and staff being clear about their roles; Continuous learning and improving care; Engaging people and staff
  - Published: 2024-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122761582

HomeCare Compass is an independent guide and is not affiliated with the CQC.