# Care Concern (NW)

*Operated by Care Concern (NW) Limited.*

Care Concern (NW) is a CQC-regulated home-care agency in Southport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2022

## Practical info

- Postcode: PR8 4PE
- Registered manager: Birchall, Diane
- Local authority: Sefton
- Region: North West
- City: Southport
- Last CQC check: 30/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Working within the principles of the Mental Capacity Act
  - Published: 2022-07-30
- Finding
  - Evidence: Effective engagement with people, families and local authority partners
  - Published: 2022-07-30
- Finding
  - Evidence: Positive staff culture; staff feel listened to and supported by managers
  - Published: 2022-07-30
- Finding
  - Evidence: Robust management structure with continuous review and learning from past inspections
  - Published: 2022-07-30
- Finding
  - Evidence: Medication clearly audited and administered safely with staff competency regularly checked
  - Published: 2022-07-30
- Finding
  - Evidence: Safe recruitment with required pre-employment checks including DBS
  - Published: 2022-07-30
- Finding
  - Evidence: Effective safeguarding systems and staff trained to recognise and report abuse
  - Published: 2022-07-30
- Finding
  - Evidence: Comprehensive risk assessments tailored to each person's assessed needs
  - Published: 2022-07-30
- **missed_or_late_visits** _(minor)_
  - Evidence: People told us staff occasionally came late. We saw that improvement had been made with regards to call times and late calls between April and June.
  - Published: 2022-07-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-30
- Finding
  - Using medicines safely
  - Published: 2022-07-30
- Finding
  - Staffing and recruitment
  - Published: 2022-07-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-07-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122667251

HomeCare Compass is an independent guide and is not affiliated with the CQC.