# Motion Care Ltd

Motion Care Ltd is a CQC-regulated home-care agency in Staines-upon-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 2023-04-25

## Practical info

- Postcode: TW18 4AX
- Registered manager: Kumari, Parveen
- Local authority: Surrey
- Region: South East
- City: Staines-upon-thames
- Last CQC check: 2023-04-04

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-25

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-25

### Other

- Finding
  - Evidence: People's dignity, privacy and independence were actively promoted by staff who knew individuals well.
  - Published: 2023-04-25
- Finding
  - Evidence: Management demonstrated openness and transparency, understanding duty of candour and whistleblowing responsibilities.
  - Published: 2023-04-25
- Finding
  - Evidence: Governance framework included unannounced field observations, care plan audits, and regular quality checks with service users.
  - Published: 2023-04-25
- Finding
  - Evidence: Strong recruitment practices with DBS checks, employment history and reference verification maintained for all staff.
  - Published: 2023-04-25
- Finding
  - Evidence: Person-centred care plans were developed in full consultation with people and their families and reviewed regularly.
  - Published: 2023-04-25
- Finding
  - Evidence: Staff received appropriate training including the Care Certificate, safeguarding, and MCA, and were confident in their roles.
  - Published: 2023-04-25
- Finding
  - Evidence: People and relatives consistently reported feeling safe, with staff arriving reliably and not rushing during visits.
  - Published: 2023-04-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2023-04-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-25

### safe

- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2023-04-25
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
  - Published: 2023-04-25

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
  - Published: 2023-04-25
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-04-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12262310202

HomeCare Compass is an independent guide and is not affiliated with the CQC.