# London Care (Basildon)

*Operated by London Care Limited.*

London Care (Basildon) is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/05/2023

## Practical info

- Postcode: SS13 3DU
- Registered manager: Thompson, Wendy
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 25/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives gave strongly positive feedback about the quality and kindness of care staff.
  - Published: 2023-05-25
- Finding
  - Evidence: Service worked within MCA principles and considered people's capacity to consent during assessments.
  - Published: 2023-05-25
- Finding
  - Evidence: Accidents and incidents reviewed via events analysis log; lessons learnt shared at staff meetings.
  - Published: 2023-05-25
- Finding
  - Evidence: Adequate PPE supply and effective infection control practices confirmed by staff and people using the service.
  - Published: 2023-05-25
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references consistently applied.
  - Published: 2023-05-25
- Finding
  - Evidence: Effective electronic call monitoring system with 99% of calls correctly logged, minimising missed or late visits.
  - Published: 2023-05-25
- Finding
  - Evidence: Robust safeguarding systems in place; staff could identify and report abuse concerns confidently.
  - Published: 2023-05-25
- Finding
  - Evidence: Staff were trained in medicine administration and people confirmed they received medicines correctly and on time.
  - Published: 2023-05-25
- **communication_with_families** _(minor)_
  - Evidence: staff did not always feel engaged or empowered and felt there was a lack of consistency in how well the service was managed and led.
  - Published: 2023-05-25
- **care_planning** _(moderate)_
  - Evidence: People who received catheter care, or who were prescribed blood thinning medicines we found to have no risk assessments in place and minimal guidance for staff to follow.
  - Published: 2023-05-25
- **governance** _(moderate)_
  - Evidence: no assurance was provided as to what action would be taken in the interim period by the registered manager, in recognition of staff unease and the potential impact it may have on the people
  - Published: 2023-05-25
- **leadership** _(moderate)_
  - Evidence: the majority of staff told us they felt unsupported, communication was poor and any issues or concerns they raised either with the office staff or management team were either not responded to or not followed up.
  - Published: 2023-05-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-25
- Finding
  - Using medicines safely
  - Published: 2023-05-25
- Finding
  - Staffing and recruitment
  - Published: 2023-05-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122577141

HomeCare Compass is an independent guide and is not affiliated with the CQC.