# Violets Homecare Services Limited

*Operated by Violets Homecare Services Ltd.*

Violets Homecare Services Limited is a CQC-regulated home-care agency in Dunstable.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LU6 1JJ
- Registered manager: Terrey, Rebecca
- Local authority: Central Bedfordshire
- Region: East
- City: Dunstable
- Last CQC check: 08/Jan/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Visible, accessible registered manager with open, positive culture and quality audit programme covering health and safety, infection control, catering and medication
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints system with timely responses, lessons learned, and annual satisfaction questionnaires
  - Published: 2020-01-29
- Finding
  - Evidence: Regular staff supervision (3-monthly), annual appraisals, induction aligned to Care Certificate, and ongoing vocational training
  - Published: 2020-01-29
- Finding
  - Evidence: Individualised, person-centred care plans co-produced with people and regularly reviewed; preferences such as gender of carer and daily routine fully accommodated
  - Published: 2020-01-29
- Finding
  - Evidence: Flexible staffing levels with geographical clustering of visits, out-of-hours on-call support, and no missed calls reported
  - Published: 2020-01-29
- Finding
  - Evidence: Medication administered and recorded safely with no gaps in MAR charts, regular audits and a dedicated medication supervisor role
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references, skills tests and full employment history
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding principles and reporting processes, with regular competency checks and training
  - Published: 2020-01-29
- Finding
  - Evidence: Staff felt supported, listened to, and management actively adopted staff suggestions for improvement.
  - Published: 2019-06-20
- Finding
  - Evidence: Complaints policy in place; people confident to raise concerns with management.
  - Published: 2019-06-20
- Finding
  - Evidence: Strong partnership working with external professionals such as GPs, occupational therapists and pharmacists.
  - Published: 2019-06-20
- Finding
  - Evidence: Effective quality assurance processes including spot checks, audits, surveys and team meetings.
  - Published: 2019-06-20
- Finding
  - Evidence: Registered manager demonstrated in-depth knowledge of staff and people using the service.
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and their relatives.
  - Published: 2019-06-20
- Finding
  - Evidence: Medication administration records checked regularly; competency assessments completed post-training.
  - Published: 2019-06-20
- Finding
  - Evidence: Robust safeguarding training with staff knowledgeable about signs of abuse and reporting pathways.
  - Published: 2019-06-20
- Finding
  - Evidence: Stable and consistent team of staff allocated to people, fostering continuity and trusted relationships.
  - Published: 2019-06-20
- Finding
  - Evidence: No missed care visits since the last inspection, with electronic monitoring in place to confirm visit completion.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122467385

HomeCare Compass is an independent guide and is not affiliated with the CQC.