# Mace Homecare Service Ltd

Mace Homecare Service Ltd is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: HA1 4HN
- Registered manager: Hassan, Mohamed
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 25/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-29

### Other

- Finding
  - Evidence: There were enough staff to safely meet people's needs with consistency of care workers.
  - Published: 2022-11-29
- Finding
  - Evidence: Staff spoke positively about management support and the registered manager's availability.
  - Published: 2022-11-29
- Finding
  - Evidence: People and care workers were matched according to individual preferences including language requirements.
  - Published: 2022-11-29
- Finding
  - Evidence: People's privacy, dignity and independence was respected and promoted.
  - Published: 2022-11-29
- Finding
  - Evidence: Relatives gave positive feedback about care workers being caring, kind and respectful.
  - Published: 2022-11-29
- Finding
  - Evidence: People were supported to have maximum choice and control; MCA principles were followed.
  - Published: 2022-11-29
- Finding
  - Evidence: Staff followed infection prevention and control guidance including appropriate use of PPE.
  - Published: 2022-11-29
- Finding
  - Evidence: People were protected from abuse; staff had received safeguarding training and were confident in escalating concerns.
  - Published: 2022-11-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-29
- Finding
  - Using medicines safely
  - Published: 2022-11-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-29
- Finding
  - Staffing and recruitment
  - Published: 2022-11-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-29
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-11-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-29
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-11-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12245209302

HomeCare Compass is an independent guide and is not affiliated with the CQC.