# Enterprise Care Support Limited

*Operated by Enterprise Care Support Ltd.*

Enterprise Care Support Limited is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/08/2024

## Practical info

- Postcode: CR4 3BN
- Registered manager: Aziz, Noor
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 06/Aug/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12

### Other

- Finding
  - Evidence: Accessible Information Standard met, including language-matching of staff to service users
  - Published: 2023-04-12
- Finding
  - Evidence: End of life care needs and wishes recorded in care plans with staff trained in end of life care
  - Published: 2023-04-12
- Finding
  - Evidence: Open and inclusive culture promoted by registered manager, actively seeking feedback from people, relatives and staff
  - Published: 2023-04-12
- Finding
  - Evidence: Provider works in close partnership with GPs, district nurses and local authorities
  - Published: 2023-04-12
- Finding
  - Evidence: Person-centred care plans with detailed information about needs, preferences and daily routines
  - Published: 2023-04-12
- Finding
  - Evidence: Complaints now logged, investigated and responded to in a timely manner with outcomes communicated to complainants
  - Published: 2023-04-12
- Finding
  - Evidence: Regular individual supervision meetings and annual appraisals now in place for all staff
  - Published: 2023-04-12
- Finding
  - Evidence: Robust pre-employment checks including DBS, identity, character and right to work
  - Published: 2023-04-12
- Finding
  - Evidence: Medicines records now well-maintained with no recording errors or omissions, routinely audited
  - Published: 2023-04-12
- Finding
  - Evidence: Electronic call monitoring (ECM) system introduced to effectively track staff visit times and prevent missed visits
  - Published: 2023-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-12
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - Working in partnership with others
  - Published: 2022-06-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-09
- Finding
  - Planning and promoting person-centred, high-quality care and support; and duty of candour
  - Published: 2022-06-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122391495

HomeCare Compass is an independent guide and is not affiliated with the CQC.