# Inspire Care professionals Services

*Operated by C & V Inspire Training and Development.*

Inspire Care professionals Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/04/2023

## Practical info

- Postcode: SE15 5BY
- Registered manager: Mandaza, Constance
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 14/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2023-04-21
- Finding
  - Respecting equality and diversity; promoting privacy, dignity and independence
  - Published: 2023-04-21

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-21
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2023-04-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-04-21

### Other

- Finding
  - Evidence: Staff felt supported and able to raise concerns with management
  - Published: 2023-04-21
- Finding
  - Evidence: Complaints handled appropriately with documented investigation and communication to people
  - Published: 2023-04-21
- Finding
  - Evidence: Quality assurance audits including infection control, safeguarding and business continuity plans in place
  - Published: 2023-04-21
- Finding
  - Evidence: Provider worked in partnership with local authority, health agencies and community organisations
  - Published: 2023-04-21
- Finding
  - Evidence: Registered manager actively delivers care and conducts weekly visits alongside care workers
  - Published: 2023-04-21
- Finding
  - Evidence: Staff completed Care Certificate induction and had access to regular training and supervision
  - Published: 2023-04-21
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and employment reference verification
  - Published: 2023-04-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-21
- Finding
  - Supporting people to maintain relationships and take part in activities
  - Published: 2023-04-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-21
- Finding
  - Using medicines safely
  - Published: 2023-04-21
- Finding
  - Staffing and recruitment
  - Published: 2023-04-21
- Finding
  - Assessing risk, safety monitoring and management; safeguarding
  - Published: 2023-04-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-21
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-21
- Finding
  - Engaging and involving people, staff and considering equality characteristics
  - Published: 2023-04-21
- Finding
  - Quality performance, risks and regulatory requirements
  - Published: 2023-04-21
- Finding
  - Duty of candour and regulatory reporting
  - Published: 2023-04-21
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12230668657

HomeCare Compass is an independent guide and is not affiliated with the CQC.