# Guild Healthcare

*Operated by Guild Healthcare Ltd.*

Guild Healthcare is a CQC-regulated home-care agency in North Walsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/11/2025

## Practical info

- Postcode: NR28 9AT
- Registered manager: Allen, Philippa
- Local authority: Norfolk
- Region: East
- City: North Walsham
- Last CQC check: 12/Nov/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-11

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-05-11
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2023-05-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-11

### Other

- Finding
  - Evidence: An in-house trainer devised training to meet staff needs and staff received observation through spot checks.
  - Published: 2023-05-11
- Finding
  - Evidence: Staff felt supported and valued; there was a warm and friendly culture at the service.
  - Published: 2023-05-11
- Finding
  - Evidence: The service had developed a re-ablement project to support people discharged from hospital.
  - Published: 2023-05-11
- Finding
  - Evidence: A complaints log was in place and people told us they knew how to complain and were listened to.
  - Published: 2023-05-11
- Finding
  - Evidence: The registered manager and provider were open, transparent and receptive to feedback, demonstrating commitment to improvement.
  - Published: 2023-05-11
- Finding
  - Evidence: Suitable recruitment procedures were followed with appropriate pre-employment checks.
  - Published: 2023-05-11
- Finding
  - Evidence: Staff received training relevant to their role including safeguarding, MCA, medicines, moving and handling, first aid, and food hygiene.
  - Published: 2023-05-11
- Finding
  - Evidence: Safeguarding systems were in place and all staff had a good understanding of how to protect people from harm or abuse.
  - Published: 2023-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-11
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-05-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-11
- Finding
  - Staffing and recruitment
  - Published: 2023-05-11
- Finding
  - Using medicines safely
  - Published: 2023-05-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-11
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-11
- Finding
  - Managers and staff being clear about their roles and understanding quality performance
  - Published: 2023-05-11
- Finding
  - Planning and promoting person-centred, high-quality care; duty of candour
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1223009971

HomeCare Compass is an independent guide and is not affiliated with the CQC.