# Showell Court

*Operated by GreenSquareAccord Limited.*

Showell Court is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2020

## Practical info

- Postcode: WV10 9NN
- Registered manager: Rogers, Tracey
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 29/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred assessment and involvement
  - Published: 2021-01-28
- Finding
  - Dignity, privacy and independence
  - Published: 2021-01-28
- Finding
  - Kindness and compassion
  - Published: 2021-01-28

### effective

- Finding
  - Access to healthcare
  - Published: 2021-01-28
- Finding
  - Nutrition and hydration
  - Published: 2021-01-28
- Finding
  - Consent and mental capacity
  - Published: 2021-01-28
- Finding
  - Staff training and supervision
  - Published: 2021-01-28

### Other

- Finding
  - Evidence: Staff supported people to access external healthcare professionals and followed their advice appropriately.
  - Published: 2021-01-28
- Finding
  - Evidence: Registered manager demonstrated clear understanding of safeguarding, Mental Capacity Act issues and how to involve external professionals.
  - Published: 2021-01-28
- Finding
  - Evidence: Regular audits including medication audits, customer satisfaction surveys and management audits mapped against the five key questions.
  - Published: 2021-01-28
- Finding
  - Evidence: Complaints were handled promptly and appropriately in line with procedure, with a clear complaints policy advertised to people.
  - Published: 2021-01-28
- Finding
  - Evidence: Provider promoted a positive culture with an initiative emphasising personalised care, staff receiving thorough induction, regular supervision and updated training.
  - Published: 2021-01-28
- Finding
  - Evidence: Care records were personalised, including 'About Me' sections, and regularly reviewed to reflect changing needs.
  - Published: 2021-01-28
- Finding
  - Evidence: Staff supported people's dignity, privacy and independence, knocking on doors and waiting for permission before entering.
  - Published: 2021-01-28
- Finding
  - Evidence: People received pre-arranged visits on time and by the number of staff agreed in their assessments.
  - Published: 2021-01-28
- Finding
  - Evidence: Staff were knowledgeable about safeguarding, correctly reporting suspected abuse to local safeguarding authority and external agencies.
  - Published: 2021-01-28
- **record_keeping** _(critical)_
  - Evidence: One person's records showed that they were at risk from seizures and that staff should encourage them to wear a pendant... The person told us they had not been given a pendant before we had raised the matter with staff.
  - Published: 2021-01-28
- **care_planning** _(minor)_
  - Evidence: We find that two people's specialist care plans, in respect of epilepsy and diabetes, required additional information. We spoke with the registered manager who immediately updated these records.
  - Published: 2021-01-28
- **staffing_levels** _(moderate)_
  - Evidence: Three people and some staff told us that staff were not always able to respond to ad hoc call bells in a timely way. One person told us, '[Staff] sometimes haven't come quickly [when the call bell has been activated].'
  - Published: 2021-01-28

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-28
- Finding
  - Personalised care planning
  - Published: 2021-01-28
- Finding
  - Response to changing needs
  - Published: 2021-01-28

### safe

- Finding
  - Recruitment
  - Published: 2021-01-28
- Finding
  - Safeguarding
  - Published: 2021-01-28
- Finding
  - Medication management
  - Published: 2021-01-28
- Finding
  - Staffing levels
  - Published: 2021-01-28
- Finding
  - Risk assessments
  - Published: 2021-01-28

### well_led

- Finding
  - Incident learning
  - Published: 2021-01-28
- Finding
  - Governance and auditing
  - Published: 2021-01-28
- Finding
  - Leadership and culture
  - Published: 2021-01-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122285673

HomeCare Compass is an independent guide and is not affiliated with the CQC.