# Innovations in Care

*Operated by Innovations in Care Ltd.*

Innovations in Care is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 05/10/2023

## Practical info

- Postcode: HU2 8HD
- Registered manager: Fellows, Susan
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 05/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2023-10-18

### Other

- Finding
  - Evidence: People empowered to chair their own review meetings and attend handovers, placing them at the heart of their care
  - Published: 2023-10-18
- Finding
  - Evidence: Exceptional leadership recognised externally with the 'Above and Beyond' award at the Hull and East Yorkshire People in Business Awards 2023
  - Published: 2023-10-18
- Finding
  - Evidence: Innovative approaches including hospital grab bags, QR-coded ID badges, quick reference guides and a provider-run day centre
  - Published: 2023-10-18
- Finding
  - Evidence: Robust governance arrangements with comprehensive audits and a strong emphasis on continuous improvement
  - Published: 2023-10-18
- Finding
  - Evidence: Outstanding communication strategies developed for individuals, including Makaton and sound boxes, enabling people to express their wishes
  - Published: 2023-10-18
- Finding
  - Evidence: Highly motivated, skilled and empowered staff supported by robust induction, bespoke training and competency checks
  - Published: 2023-10-18
- Finding
  - Evidence: Strong collaborative working with health and social care professionals to plan and deliver bespoke packages of support
  - Published: 2023-10-18
- Finding
  - Evidence: Exceptionally person-centred care resulting in outstanding outcomes including supporting people to move into independent living
  - Published: 2023-10-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-10-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-18
- Finding
  - Using medicines safely
  - Published: 2023-10-18
- Finding
  - Staffing and recruitment
  - Published: 2023-10-18
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-10-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-18

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-18
- Finding
  - Working in partnership with others; Engaging and involving people using the service
  - Published: 2023-10-18
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-10-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12224510595

HomeCare Compass is an independent guide and is not affiliated with the CQC.