# Initial Haven Care Services

*Operated by Initial Haven Care Services Ltd.*

Initial Haven Care Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/06/2023

## Practical info

- Postcode: W3 7QS
- Registered manager: Ali, Ismail
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 21/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong communication channels including a staff social media group and plans to introduce electronic monitoring.
  - Published: 2023-06-21
- Finding
  - Evidence: Proactive governance including spot checks, audits, staff surveys, quality questionnaires, and regular team meetings with action tracking.
  - Published: 2023-06-21
- Finding
  - Evidence: Comprehensive, person-centred care plans covering personal care, nutrition, communication, healthcare conditions, and end of life wishes.
  - Published: 2023-06-21
- Finding
  - Evidence: Medicines administered safely with regular audits of MAR charts and competency assessments for staff.
  - Published: 2023-06-21
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, structured induction, competency assessments, and mandatory and specialist training kept up to date.
  - Published: 2023-06-21
- Finding
  - Evidence: Staff felt well-supported, listened to, and valued, contributing to positive morale and a strong team culture.
  - Published: 2023-06-21
- Finding
  - Evidence: Relatives consistently praised care workers and management as approachable, responsive, and attentive, with multiple unsolicited compliments recorded.
  - Published: 2023-06-21
- Finding
  - Evidence: Personalised, detailed risk assessments including emollient fire hazard guidance and personal emergency evacuation plans developed collaboratively with people and relatives.
  - Published: 2023-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12221521264

HomeCare Compass is an independent guide and is not affiliated with the CQC.