# Be Kind Health Care - Main Office

*Operated by Be Kind Health Care Limited.*

Be Kind Health Care - Main Office is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/09/2022

## Practical info

- Postcode: NG2 5FT
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 08/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Directors maintained management oversight and quality assurance in absence of a registered manager
  - Published: 2022-09-08
- Finding
  - Evidence: Provider enrolled staff on English classes to improve communication and record keeping
  - Published: 2022-09-08
- Finding
  - Evidence: Communication needs accommodated including large print and arrangements for BSL training
  - Published: 2022-09-08
- Finding
  - Evidence: Person-centred care plans detailing individual preferences such as preferred pillows and bedtime drinks
  - Published: 2022-09-08
- Finding
  - Evidence: Clear safeguarding knowledge among staff with understood escalation processes
  - Published: 2022-09-08
- Finding
  - Evidence: Provider actively engaged with people, families, staff, and the wider community including Age UK and community coffee mornings
  - Published: 2022-09-08
- Finding
  - Evidence: Staff provided with full induction, shadow shifts, and role-specific training including catheter care
  - Published: 2022-09-08
- Finding
  - Evidence: Thorough initial assessments conducted face-to-face prior to commencing care, covering holistic needs including cultural and religious preferences
  - Published: 2022-09-08
- Finding
  - Evidence: Provider purchased private transport to ensure calls completed on time, reducing missed or late visits
  - Published: 2022-09-08
- Finding
  - Evidence: Staff recruited safely with appropriate pre-employment checks including DBS checks
  - Published: 2022-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12219398328

HomeCare Compass is an independent guide and is not affiliated with the CQC.