# OSJCT Isis Court

*Operated by The Orders Of St. John Care Trust.*

OSJCT Isis Court is a CQC-regulated home-care agency in Donnington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 14/03/2018

## Practical info

- Postcode: OX4 3NH
- Registered manager: Evans, Chiannon
- Local authority: Oxfordshire
- Region: South East
- City: Donnington
- Last CQC check: 14/Mar/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, honest culture with robust audit systems and shared learning from incidents
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints handling with accessible information and responsive management
  - Published: 2020-01-29
- Finding
  - Evidence: People's dignity, privacy and independence were actively promoted
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred, detailed care plans reflecting individual preferences, hobbies and needs
  - Published: 2020-01-29
- Finding
  - Evidence: Strong understanding and application of Mental Capacity Act principles across staff
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received induction, regular training, supervision, appraisals and observation of practice
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines administered as prescribed with regular staff competency checks
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment processes including DBS checks and employment references
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with stable staff group and dependency-based deployment
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff could identify and report safeguarding concerns to appropriate authorities
  - Published: 2020-01-29
- Finding
  - Evidence: Innovative, person-centred problem solving by the registered manager to support individuals with complex needs
  - Published: 2020-01-29
- Finding
  - Evidence: Continuous quality improvement driven by regular audits modelled on CQC's five inspection domains
  - Published: 2020-01-29
- Finding
  - Evidence: People's independence actively promoted and individual preferences respected and documented in care plans
  - Published: 2020-01-29
- Finding
  - Evidence: Strong partnership working with external agencies including GPs, district nurses, social services and local authority
  - Published: 2020-01-29
- Finding
  - Evidence: Proactive incident learning shared across all provider services via 'serious incident briefings'
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medicines management with regular competency assessments for administering staff
  - Published: 2020-01-29
- Finding
  - Evidence: Staff empowered through lead roles, fostering accountability and ownership in service delivery
  - Published: 2020-01-29
- Finding
  - Evidence: Exceptionally well-led by a highly motivated registered manager who promoted a person-centred, open and inclusive culture
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122152631

HomeCare Compass is an independent guide and is not affiliated with the CQC.