# Caring Partners Healthcare Ltd

Caring Partners Healthcare Ltd is a CQC-regulated home-care agency in Trowbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/01/2026

## Practical info

- Postcode: BA14 8AA
- Registered manager: Kembo, Kay
- Local authority: Wiltshire
- Region: South West
- City: Trowbridge
- Last CQC check: 16/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-18
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2024-01-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-18

### Other

- Finding
  - Evidence: People told us they felt safe with their carers.
  - Published: 2024-01-18
- Finding
  - Evidence: Infection prevention and control practices were followed safely.
  - Published: 2024-01-18
- Finding
  - Evidence: People's communication needs were understood and supported; the Accessible Information Standard was met.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff were responsive to health changes, e.g. one staff member noticed a person was unwell and called a doctor.
  - Published: 2024-01-18
- Finding
  - Evidence: People were supported to eat and drink enough to maintain a balanced diet, including those with special dietary needs.
  - Published: 2024-01-18
- Finding
  - Evidence: The service worked with other organisations to deliver effective care.
  - Published: 2024-01-18
- Finding
  - Evidence: Staff were observed to promote people's independence and dignity, discussing tasks before completing them.
  - Published: 2024-01-18
- Finding
  - Evidence: People and their families reported feeling well supported by staff who knew them well and delivered person-centred care.
  - Published: 2024-01-18
- **record_keeping** _(moderate)_
  - Evidence: Incidents and accidents were reported but the quality of reporting was poor with missing information about when incidents occurred and to whom.
  - Published: 2024-01-18
- **care_planning** _(moderate)_
  - Evidence: one person experienced pressure sores but there was no management plan for them. Another person did not have detailed guidance on how to support them when there got anxious.
  - Published: 2024-01-18

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-18
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-18
- Finding
  - Planning personalised care to ensure people have choice, control and to meet their needs and preferences
  - Published: 2024-01-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-18
- Finding
  - Using medicines safely
  - Published: 2024-01-18
- Finding
  - Staffing and recruitment
  - Published: 2024-01-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-01-18

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-01-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12214409661

HomeCare Compass is an independent guide and is not affiliated with the CQC.