# Alina Homecare - Hereford

*Operated by Alina Homecare Services Limited.*

Alina Homecare - Hereford is a CQC-regulated home-care agency in Hereford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: HR2 6FJ
- Registered manager: Williams, Sarah
- Local authority: Herefordshire, County of
- Region: West Midlands
- City: Hereford
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider proactively engaged with external agencies, including fire service and environmental health, to minimise risks.
  - Published: 2023-07-06
- Finding
  - Evidence: Registered manager was visible, approachable and responsive; governance processes were effective and staff felt able to raise concerns without fear.
  - Published: 2023-07-06
- Finding
  - Evidence: Staff matched to people by personality and interests, fostering meaningful relationships and promoting independence.
  - Published: 2023-07-06
- Finding
  - Evidence: Care plans were detailed and reflected individual communication, sensory and health needs, with multi-agency involvement including GPs and occupational therapists.
  - Published: 2023-07-06
- Finding
  - Evidence: Medicines were managed safely with regular reviews, competency checks and implementation of STOMP principles.
  - Published: 2023-07-06
- Finding
  - Evidence: Safe recruitment practices and sufficient staffing levels ensured consistent, high-quality care with no missed calls reported by relatives.
  - Published: 2023-07-06
- Finding
  - Evidence: Staff promoted equality, diversity and culturally appropriate care; people received kind, compassionate and person-centred support that reduced anxiety and social isolation.
  - Published: 2023-07-06
- **missed_or_late_visits** _(minor)_
  - Evidence: an incident where a member of staff failed to check their mobile application to see changes in their rota which resulted in 3 missed calls
  - Published: 2023-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12213682821

HomeCare Compass is an independent guide and is not affiliated with the CQC.