# One to One Plus North

*Operated by Outreach 3-Way.*

One to One Plus North is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2020

## Practical info

- Postcode: RH11 0JX
- Registered manager: Oxlade, Lisa
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 19/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-03-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-03-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-03-19

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-03-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-03-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-03-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-03-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-03-19

### Other

- Finding
  - Evidence: The service applied principles of Registering the Right Support, promoting choice, control and independence.
  - Published: 2020-03-19
- Finding
  - Evidence: Registered manager promoted a culture of continuous learning with regular 'Everybody Counts' events and feedback mechanisms.
  - Published: 2020-03-19
- Finding
  - Evidence: People were supported to access community healthcare services, activities and religious communities.
  - Published: 2020-03-19
- Finding
  - Evidence: People were treated with kindness and respect; care records were person-centred and promoted independence.
  - Published: 2020-03-19
- Finding
  - Evidence: Staff were recruited safely with pre-employment checks including full work history, references and DBS checks.
  - Published: 2020-03-19
- Finding
  - Evidence: Accidents and incidents were analysed monthly for trends with actions taken to reduce risk and share learning.
  - Published: 2020-03-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-03-19
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2020-03-19
- Finding
  - Meeting people's communication needs
  - Published: 2020-03-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2020-03-19
- Finding
  - End of life care and support
  - Published: 2020-03-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2020-03-19
- Finding
  - Staffing and recruitment
  - Published: 2020-03-19
- Finding
  - Learning lessons when things go wrong
  - Published: 2020-03-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-03-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-03-19
- Finding
  - Using medicines safely
  - Published: 2020-03-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-03-19
- Finding
  - Engaging and involving people using the service and continuous learning
  - Published: 2020-03-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-03-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-03-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-03-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122114556

HomeCare Compass is an independent guide and is not affiliated with the CQC.