# Supreme Care Services Limited

Supreme Care Services Limited is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CR0 1BF
- Registered manager: Okokoro, Sylvestar
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 12/Feb/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from people, relatives and staff about management and care
  - Published: 2022-03-22
- Finding
  - Evidence: Proactive working with local authorities and healthcare professionals
  - Published: 2022-03-22
- Finding
  - Evidence: Effective infection prevention and control practices and PPE use
  - Published: 2022-03-22
- Finding
  - Evidence: Medicines administered safely and as prescribed with annual competency checks
  - Published: 2022-03-22
- Finding
  - Evidence: Electronic call monitoring system introduced to improve visit timeliness
  - Published: 2022-03-22
- Finding
  - Evidence: Continuity of care with the same staff attending visits
  - Published: 2022-03-22
- Finding
  - Evidence: Safe recruitment practices with appropriate pre-employment checks
  - Published: 2022-03-22
- Finding
  - Evidence: Staff trained and confident in safeguarding people from abuse
  - Published: 2022-03-22
- **governance** _(minor)_
  - Evidence: We discussed two incidents with the provider that appeared to have been reported to CQC sometime after they occurred.
  - Published: 2022-03-22
- **missed_or_late_visits** _(moderate)_
  - Evidence: Prior to this inspection we received concerning information that staff were not always on time for scheduled care visits and on some occasions had not turned up.
  - Published: 2022-03-22
- **care_planning** _(minor)_
  - Evidence: We noted information about risks to people was recorded in a format that was long and detailed and difficult to follow.
  - Published: 2022-03-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-22
- Finding
  - Using medicines safely
  - Published: 2022-03-22
- Finding
  - Staffing and recruitment
  - Published: 2022-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122095760

HomeCare Compass is an independent guide and is not affiliated with the CQC.