# Supreme Care Services Limited

Supreme Care Services Limited is a CQC-regulated home-care agency in Morden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/08/2023

## Practical info

- Postcode: SM4 5DA
- Registered manager: Efeotor, Rebecca
- Local authority: Merton
- Region: London
- City: Morden
- Last CQC check: 31/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-12

### Other

- Finding
  - Evidence: Open and inclusive culture with regular satisfaction surveys, supervision, appraisals and staff team meetings
  - Published: 2023-08-31
- Finding
  - Evidence: Provider worked in close partnership with local authorities, GPs, district nurses, occupational therapists and other agencies
  - Published: 2023-08-31
- Finding
  - Evidence: Person-centred care plans updated to include people's strengths and what they could do independently
  - Published: 2023-08-31
- Finding
  - Evidence: Thorough recruitment processes including DBS checks, identity, previous employment and right-to-work verification
  - Published: 2023-08-31
- Finding
  - Evidence: Provider made all three improvements recommended at previous inspection: safeguarding notifications, induction records, and out-of-hours communication
  - Published: 2023-08-31
- Finding
  - Evidence: Electronic call monitoring system used to coordinate and log staff visit times, with automatic alerts for lateness or missed calls
  - Published: 2023-08-31
- Finding
  - Evidence: Medicines systems were well-organised with no recording errors or omissions found; annual competency assessments conducted
  - Published: 2023-08-31
- Finding
  - Evidence: People reported feeling safe with regular care staff who were familiar with their needs, preferences and daily routines
  - Published: 2023-08-31
- Finding
  - Evidence: Mock CQC inspections carried out by quality and compliance consultant to monitor service quality.
  - Published: 2023-01-12
- Finding
  - Evidence: People and relatives consistently reported feeling safe and expressed positive feedback about care staff.
  - Published: 2023-01-12
- Finding
  - Evidence: Provider addressed previous breach of Regulation 12 regarding risk management plans.
  - Published: 2023-01-12
- Finding
  - Evidence: Complaints system recorded, investigated and resolved issues; 11 of 13 complaints resolved within expected timescales.
  - Published: 2023-01-12
- Finding
  - Evidence: Staff received safeguarding, medicines, moving and handling, and infection control training with competency spot checks.
  - Published: 2023-01-12
- Finding
  - Evidence: Electronic call monitoring system in place; 83% of calls delivered within 15 minutes of allocated time for November 2022.
  - Published: 2023-01-12
- Finding
  - Evidence: Medicines risk assessments improved since last inspection, now including allergies, dosage, route, frequency, side effects and support required.
  - Published: 2023-01-12
- **missed_or_late_visits** _(minor)_
  - Evidence: Weekend replacements are problematic, the carer then might not come on time.
  - Published: 2023-01-12
- **staff_training** _(minor)_
  - Evidence: Some of the staff files contained incomplete records, for example some files did not contain completed induction checklists for staff.
  - Published: 2023-01-12
- **record_keeping** _(moderate)_
  - Evidence: some instances where care workers had been logged in to two places at one time.
  - Published: 2023-01-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-12
- Finding
  - Using medicines safely
  - Published: 2023-01-12
- Finding
  - Staffing and recruitment
  - Published: 2023-01-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-12
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122095739

HomeCare Compass is an independent guide and is not affiliated with the CQC.