# Supreme Care Services Limited Supreme Care Services Limited is a CQC-regulated home-care agency in London. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Good | | Safe | Good | | Effective | Good | | Caring | Good | | Responsive | Good | | Well-led | Good | Rating published: 03/01/2025 ## Practical info - Postcode: W5 3TJ - Registered manager: Jama, Nimo - Local authority: Ealing - Region: London - City: London - Last CQC check: 03/Jan/2025 - 00:00 ## Inspection findings ### Other - Finding - Evidence: Most people spoke positively about their care and felt safe with care staff. - Published: 2021-12-02 - Finding - Evidence: Provider used recruitment processes including DBS checks, identity verification, and work history checks. - Published: 2021-12-02 - Finding - Evidence: Positive staff culture with care workers reporting feeling supported by office staff. - Published: 2021-12-02 - Finding - Evidence: Incident and accident documentation system in place with learning fed back to staff via team meetings and emails. - Published: 2021-12-02 - Finding - Evidence: Staff knew how to report safeguarding concerns including whistleblowing; adult abuse discussed in team meetings. - Published: 2021-12-02 - Finding - Evidence: Robust infection control arrangements including PPE supplies, regular COVID-19 testing, and vaccination promotion. - Published: 2021-12-02 - Finding - Evidence: Staff completed medicines administration records and competency checks; relatives reported no concerns regarding medication management. - Published: 2021-12-02 - **leadership** _(moderate)_ - Evidence: There was no branch manager in post at the time of our inspection...Some staff commented that there had been frequent changes of office and management staff. - Published: 2021-12-02 - **communication_with_families** _(minor)_ - Evidence: an adult social care professional told us the provider was recently asked to share information in a more timely and transparent manner - Published: 2021-12-02 - **missed_or_late_visits** _(moderate)_ - Evidence: a local authority found that for over half of commissioned care calls staff were not logging their visits in real time on this system. - Published: 2021-12-02 - **consent_capacity** _(moderate)_ - Evidence: Some people's care plans did not always clearly record who had the legal authority to consent to their care arrangements if the person lack the capacity to make this decision. - Published: 2021-12-02 - **care_planning** _(moderate)_ - Evidence: this support was not always clearly set out in the person's care plan...not always an accurate and complete record of the decisions taken regarding the person's care - Published: 2021-12-02 - **governance** _(critical)_ - Evidence: This demonstrated a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. - Published: 2021-12-02 - **record_keeping** _(critical)_ - Evidence: The registered person was not always maintaining up to date and accurate records regarding people's care and the management of the service - Published: 2021-12-02 - Finding - Evidence: Care workers demonstrated strong knowledge of individual needs, promoting independence and dignity - Published: 2020-01-29 - Finding - Evidence: Provider engaged with UKHCA and local authority forums to maintain good practice standards - Published: 2020-01-29 - Finding - Evidence: Quality assurance systems including spot checks, care record reviews and annual survey with 95% satisfaction - Published: 2020-01-29 - Finding - Evidence: Complaints procedure reviewed and accessible; complaints acknowledged and investigated within policy timeframes - Published: 2020-01-29 - Finding - Evidence: Person-centred support plans reviewed regularly with involvement of people and their representatives - Published: 2020-01-29 - Finding - Evidence: Care Certificate policy implemented with plans to extend to existing staff - Published: 2020-01-29 - Finding - Evidence: Regular supervision, team meetings and annual appraisals supported care worker development - Published: 2020-01-29 - Finding - Evidence: Robust recruitment procedures including DBS checks, references and employment history for all new staff - Published: 2020-01-29 - Finding - Evidence: Medicines administration records completed correctly and appropriate risk assessments in place - Published: 2020-01-29 - Finding - Evidence: People felt safe with care workers and relatives reported confidence in their safety during visits - Published: 2020-01-29 - **governance** _(minor)_ - Evidence: We saw evidence of phone calls to people using the service...although these were not always in line with the frequency described in the provider's policy. - Published: 2020-01-29 - **communication_with_families** _(minor)_ - Evidence: During the week it's fine but at weekends it can be difficult to know who is coming. It would be better if they told us in advance who the carer will be - Published: 2020-01-29 - Finding - Evidence: Quality assurance through unannounced spot-checks, monthly audits and annual staff surveys - Published: 2019-06-21 - Finding - Evidence: Strong partnership working with social workers, district nurses, GPs and hospital staff - Published: 2019-06-21 - Finding - Evidence: Effective complaints handling system with appropriate responses to concerns - Published: 2019-06-21 - Finding - Evidence: Active promotion of LGBT+ inclusive practices and equality and diversity in care delivery - Published: 2019-06-21 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-122095346 HomeCare Compass is an independent guide and is not affiliated with the CQC.