# Dimensions Dorset Domiciliary Care Office

*Operated by Dimensions (UK) Limited.*

Dimensions Dorset Domiciliary Care Office is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/06/2023

## Practical info

- Postcode: BH12 5AG
- Registered manager: Whittingham, Hannah
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 08/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-08

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-08
- Finding
  - Staff support: induction, training, skills and experience; Staff working with other agencies
  - Published: 2023-06-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-08

### Other

- Finding
  - Evidence: Strong commitment to MCA principles including supporting 'unwise decisions' and fluid capacity assessment
  - Published: 2023-06-08
- Finding
  - Evidence: Accessible information provided including easy read medicine leaflets, picture-format evacuation plans and hospital admission profiles
  - Published: 2023-06-08
- Finding
  - Evidence: Staff culture described as 'awe inspiring' with 90% agreeing everyone has opportunity for special recognition
  - Published: 2023-06-08
- Finding
  - Evidence: Bereavement coaching sourced for staff and people supported, showing innovative approach to emotional wellbeing
  - Published: 2023-06-08
- Finding
  - Evidence: Robust quality assurance systems including audits, service improvement plans and 'never event' reviews
  - Published: 2023-06-08
- Finding
  - Evidence: Strong safeguarding culture with regional safeguarding board analysing themes and sharing learning across the organisation
  - Published: 2023-06-08
- Finding
  - Evidence: Medicines managed safely including proactive STOMP implementation in partnership with GPs to reduce over-medication
  - Published: 2023-06-08
- Finding
  - Evidence: Outstanding partnership working with health and social care professionals, praised as 'unlike other care agencies' for taking on complex clients and learning new skills
  - Published: 2023-06-08
- Finding
  - Evidence: Staff demonstrated outstanding knowledge of people's individual communication styles and non-verbal cues, enabling meaningful participation in daily life
  - Published: 2023-06-08
- Finding
  - Evidence: Exceptional person-centred planning with innovative support plans enabling people to achieve goals and aspirations including tenancy, community roles and cultural reconnection
  - Published: 2023-06-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-08
- Finding
  - Using medicines safely
  - Published: 2023-06-08
- Finding
  - Staffing and recruitment
  - Published: 2023-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12200664206

HomeCare Compass is an independent guide and is not affiliated with the CQC.