# Double Ark Sydenham Road

*Operated by Double Ark Ltd.*

Double Ark Sydenham Road is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2023

## Practical info

- Postcode: SE26 5QW
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 06/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff praised induction programme covering Care Certificate principles and shadowing before independent working
  - Published: 2023-07-06
- Finding
  - Evidence: Effective MCA compliance with capacity assessments and best-interest decisions documented in care records
  - Published: 2023-07-06
- Finding
  - Evidence: Positive open culture with accessible management, bi-monthly wellbeing calls and annual satisfaction surveys
  - Published: 2023-07-06
- Finding
  - Evidence: Person-centred care plans co-produced with people and families, capturing life history, spiritual needs and communication preferences
  - Published: 2023-07-06
- Finding
  - Evidence: Quarterly supervisions and annual appraisals with documented goals, challenges and performance feedback
  - Published: 2023-07-06
- Finding
  - Evidence: Strong recruitment practices including DBS checks, two references and right-to-work verification across all six reviewed files
  - Published: 2023-07-06
- Finding
  - Evidence: Safe medicines management with MAR charts, PRN protocols, competency checks and monthly audits by registered manager
  - Published: 2023-07-06
- Finding
  - Evidence: Robust risk assessments covering health, safety and environmental risks with clear mitigation guidance for staff
  - Published: 2023-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12200449475

HomeCare Compass is an independent guide and is not affiliated with the CQC.