# Vivid Community Care Ltd

*Operated by Vivid Community Care Limited.*

Vivid Community Care Ltd is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/02/2023

## Practical info

- Postcode: HX3 6AE
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-04

### Other

- Finding
  - Evidence: Staff were recruited to meet needs of people whose first language was not English.
  - Published: 2024-01-04
- Finding
  - Evidence: Communication needs were assessed and information provided in accessible formats and different languages.
  - Published: 2024-01-04
- Finding
  - Evidence: Provider had monthly audits and quality monitoring systems in place.
  - Published: 2024-01-04
- Finding
  - Evidence: Robust complaints and incident tracking with lessons learned communicated to staff.
  - Published: 2024-01-04
- Finding
  - Evidence: Provider worked closely with healthcare professionals and partner agencies to deliver coordinated support.
  - Published: 2024-01-04
- Finding
  - Evidence: Effective infection prevention and control measures were in place.
  - Published: 2024-01-04
- Finding
  - Evidence: Person-centred support plans reflected people's likes, dislikes, preferences and goals, reviewed regularly.
  - Published: 2024-01-04
- Finding
  - Evidence: People and relatives provided consistently complimentary feedback about staff being caring, respectful and dignified.
  - Published: 2024-01-04

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-04
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-04
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-04
- Finding
  - Staffing and recruitment
  - Published: 2024-01-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-04
- Finding
  - Using medicines safely
  - Published: 2024-01-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-04
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2024-01-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12198185958

HomeCare Compass is an independent guide and is not affiliated with the CQC.