# Essential Care and Support Ltd

*Operated by Essential Care & Support Ltd.*

Essential Care and Support Ltd is a CQC-regulated home-care agency in Seaham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2023

## Practical info

- Postcode: SR7 7PR
- Registered manager: Scothern, Charlene
- Local authority: County Durham
- Region: North East
- City: Seaham
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular partnership working with GPs, practice nurses and a range of other health care professionals.
  - Published: 2023-11-17
- Finding
  - Evidence: Positive culture with staff feeling supported by the registered manager and able to raise concerns openly.
  - Published: 2023-11-17
- Finding
  - Evidence: Effective incident and accident records monitored for trends, with lessons learnt shared with staff and appropriate bodies.
  - Published: 2023-11-17
- Finding
  - Evidence: Robust safeguarding processes in place with staff trained and aware of when and how to report concerns.
  - Published: 2023-11-17
- Finding
  - Evidence: Adequate staffing levels with relatives and staff confirming enough staff to support people and meet their needs in a personalised way.
  - Published: 2023-11-17
- Finding
  - Evidence: Care was person centred and staff supported people to achieve their ambitions and live their best life possible.
  - Published: 2023-11-17
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff had worked with people for a considerable time and knew them extremely well, including their likes, dislikes and personal preferences.
  - Published: 2023-11-17
- **governance** _(minor)_
  - Evidence: these had not picked up changes needed to people's 'as and when required' medicines.
  - Published: 2023-11-17
- **medication_management** _(minor)_
  - Evidence: records were not always up to date for 'as and when required' medicines.
  - Published: 2023-11-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-17
- Finding
  - Staffing and recruitment
  - Published: 2023-11-17
- Finding
  - Using medicines safely
  - Published: 2023-11-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-11-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-121939982

HomeCare Compass is an independent guide and is not affiliated with the CQC.