# Individual Care & Support Services Limited

Individual Care & Support Services Limited is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/12/2022

## Practical info

- Postcode: L19 2NL
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 24/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-12-24

### effective

- Finding
  - Mental Capacity Act and consent
  - Published: 2022-12-24
- Finding
  - Staff working with other agencies; Supporting people to access healthcare services
  - Published: 2022-12-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-24

### Other

- Finding
  - Evidence: The provider promoted an open, person-centred culture and received consistently positive feedback from family members and staff.
  - Published: 2022-12-24
- Finding
  - Evidence: Medicines were administered safely in line with prescriber instructions, with families reporting confidence in medication management.
  - Published: 2022-12-24
- Finding
  - Evidence: People received person-centred care based on individual needs and preferences, including community access supported by a suitable vehicle.
  - Published: 2022-12-24
- Finding
  - Evidence: People were well-treated with dignity and respect; staff built positive, trusting relationships with those they supported and their families.
  - Published: 2022-12-24
- Finding
  - Evidence: Staff received relevant training, regular supervision, and competency assessments, with family members expressing confidence in staff skills.
  - Published: 2022-12-24
- Finding
  - Evidence: Safe recruitment processes were followed and people were supported by consistent staff who arrived on time and completed all required tasks.
  - Published: 2022-12-24
- **leadership** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. The provider had taken over the daily management of the service.
  - Published: 2022-12-24
- **governance** _(moderate)_
  - Evidence: Audits and checks had failed to identify issues we found in relation to risk management plans, communication care plans and consent for care and treatment.
  - Published: 2022-12-24
- **consent_capacity** _(moderate)_
  - Evidence: Consent was not always obtained from people with the legal authority to do so. The provider took action to immediately address this during the inspection.
  - Published: 2022-12-24
- **care_planning** _(minor)_
  - Evidence: Care plans lacked detailed information and guidance about how to communicate with people effectively.
  - Published: 2022-12-24
- **care_planning** _(moderate)_
  - Evidence: Care plans for 2 people with identified medical conditions lacked detailed guidance about how to manage these conditions and keep them safe.
  - Published: 2022-12-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-24
- Finding
  - Planning personalised care; supporting relationships and social inclusion
  - Published: 2022-12-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-24
- Finding
  - Staffing and recruitment
  - Published: 2022-12-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-12-24
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-12-24

### well_led

- Finding
  - Engaging people, staff and partners; duty of candour
  - Published: 2022-12-24
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-12-24
- Finding
  - Continuous learning and improving care; governance systems
  - Published: 2022-12-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12189776824

HomeCare Compass is an independent guide and is not affiliated with the CQC.