# Celtic Care Services Limited

Celtic Care Services Limited is a CQC-regulated home-care agency in Chippenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2023

## Practical info

- Postcode: SN15 1SB
- Registered manager: White, Samantha
- Local authority: Wiltshire
- Region: South West
- City: Chippenham
- Last CQC check: 23/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff arrived on time and stayed for full call duration; people notified if carer running late
  - Published: 2023-03-23
- Finding
  - Evidence: Registered manager promoted person-centred, open culture; professionals praised management responsiveness and problem-solving
  - Published: 2023-03-23
- Finding
  - Evidence: Strong quality assurance systems including record reviews, satisfaction surveys and observations of staff practice
  - Published: 2023-03-23
- Finding
  - Evidence: Effective infection prevention and control measures with staff trained in correct PPE use
  - Published: 2023-03-23
- Finding
  - Evidence: Medicines administration records fully completed; people received medicines at the right time with staff demonstrating good knowledge
  - Published: 2023-03-23
- Finding
  - Evidence: Robust recruitment procedures ensured staff had appropriate skills, experience and right-to-work checks
  - Published: 2023-03-23
- Finding
  - Evidence: Risk assessments were person-centred, regularly reviewed, and balanced independence with protection
  - Published: 2023-03-23
- Finding
  - Evidence: People felt safe and expressed high trust in staff, with effective safeguarding systems and good partnership with local authority safeguarding team
  - Published: 2023-03-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-23
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-23
- Finding
  - Using medicines safely
  - Published: 2023-03-23
- Finding
  - Staffing and recruitment
  - Published: 2023-03-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-23

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2023-03-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-03-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-121821046

HomeCare Compass is an independent guide and is not affiliated with the CQC.