# St Anne's Community Services - North Tyneside DCA

*Operated by St Anne's Community Services.*

St Anne's Community Services - North Tyneside DCA is a CQC-regulated home-care agency in Wallsend.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/11/2023

## Practical info

- Postcode: NE28 7AT
- Registered manager: Peters, Annamarie
- Local authority: North Tyneside
- Region: North East
- City: Wallsend
- Last CQC check: 08/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-08

### Other

- Finding
  - Evidence: Infection prevention and control policies were appropriate, with regular observational audits and well-maintained living environments.
  - Published: 2023-11-08
- Finding
  - Evidence: Strong team ethic with staff working flexibly to support people and each other; management described as highly supportive.
  - Published: 2023-11-08
- Finding
  - Evidence: Reduced reliance on agency staff through improved, more person-centred recruitment, resulting in greater continuity of care.
  - Published: 2023-11-08
- Finding
  - Evidence: Effective partnership working with external health and social care professionals, including advocacy in multidisciplinary team meetings.
  - Published: 2023-11-08
- Finding
  - Evidence: Staff built strong bonds with people, celebrated their achievements, and proactively supported independence and aspirations.
  - Published: 2023-11-08
- Finding
  - Evidence: Person-centred care plans were in place and actively reviewed, helping staff and external professionals understand people's needs in detail.
  - Published: 2023-11-08
- Finding
  - Evidence: Staff demonstrated a strong knowledge of complex medicines arrangements and worked in line with STOMP principles to reduce unnecessary over-medication.
  - Published: 2023-11-08
- **governance** _(minor)_
  - Evidence: The provider had recognised notifications to CQC had not always been completed in a timely way and had put in place actions to rectify this.
  - Published: 2023-11-08
- **leadership** _(moderate)_
  - Evidence: There had been a lack of meaningful oversight at registered manager level in the months prior to our inspection, which the provider had identified and taken action on.
  - Published: 2023-11-08
- **incident_learning** _(minor)_
  - Evidence: This system gave the functionality to learn lessons from local incidents and share more broadly. This had not happened as much as the provider would have expected.
  - Published: 2023-11-08
- **governance** _(moderate)_
  - Evidence: Some audits and quality checks/visits had not always happened as planned but staff had consistently provided high levels of care to people.
  - Published: 2023-11-08
- **staff_competency** _(moderate)_
  - Evidence: Some competence checks had not been completed in line with the provider's processes. The provider had identified this and undertaken competence checks of staff.
  - Published: 2023-11-08
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff supervisions had not happened as regularly as the provider's policies set out. The provider had identified this and made prompt changes to address this.
  - Published: 2023-11-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-08
- Finding
  - Staffing and recruitment
  - Published: 2023-11-08
- Finding
  - Using medicines safely
  - Published: 2023-11-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-11-08

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-08
- Finding
  - Working in partnership with others
  - Published: 2023-11-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-11-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people using the service, the public and staff
  - Published: 2023-11-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-121773674

HomeCare Compass is an independent guide and is not affiliated with the CQC.