# St Anne's Community Services - Durham DCA

*Operated by St Anne's Community Services.*

St Anne's Community Services - Durham DCA is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2023

## Practical info

- Postcode: DH7 8XL
- Registered manager: Wilson, Kieran
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 18/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff well-trained in safeguarding, infection control, and MCA principles with appropriate legal authorisations in place.
  - Published: 2023-03-18
- Finding
  - Evidence: Effective partnership working with external professionals such as GPs, psychiatrists and care co-ordinators.
  - Published: 2023-03-18
- Finding
  - Evidence: Strong person-centred culture with management and staff placing people's needs and wishes at the heart of everything.
  - Published: 2023-03-18
- Finding
  - Evidence: Governance processes were effective, holding staff to account and driving quality improvements.
  - Published: 2023-03-18
- Finding
  - Evidence: Medicines managed safely with STOMP principles implemented to prevent over-medication of people with learning disabilities.
  - Published: 2023-03-18
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks, references, and appropriate checks on agency staff.
  - Published: 2023-03-18
- Finding
  - Evidence: People felt safe and relatives reported overwhelmingly positive experiences with no negative issues raised.
  - Published: 2023-03-18
- Finding
  - Evidence: Staff focused on people's strengths and promoted independence, supporting people to lead fulfilling and meaningful lives.
  - Published: 2023-03-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-18
- Finding
  - Using medicines safely
  - Published: 2023-03-18
- Finding
  - Staffing and recruitment
  - Published: 2023-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-18

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff, working in partnership with others
  - Published: 2023-03-18
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-121773422

HomeCare Compass is an independent guide and is not affiliated with the CQC.