# Blue Ribbon Live In Care

*Operated by SHN Care Ltd.*

Blue Ribbon Live In Care is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2021

## Practical info

- Postcode: KT1 3GZ
- Registered manager: Rosher-Holmes, Kim
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 10/Nov/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care training completed by staff and care plans included provision for recording end of life wishes.
  - Published: 2021-11-10
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, Local Authorities and Clinical Commissioning Groups.
  - Published: 2021-11-10
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness, with cultural, spiritual and equality needs recorded and met.
  - Published: 2021-11-10
- Finding
  - Evidence: An open and inclusive culture actively sought feedback from people, relatives and staff, with 100% satisfaction reported in the most recent survey.
  - Published: 2021-11-10
- Finding
  - Evidence: Managers conducted home monitoring visits and 'mock inspections' to continuously assess and improve care quality.
  - Published: 2021-11-10
- Finding
  - Evidence: Strong infection prevention and control measures including COVID-19-specific risk assessments and staff vaccination.
  - Published: 2021-11-10
- Finding
  - Evidence: Person-centred electronic care plans were easily accessible to staff via mobile apps and updated in real time.
  - Published: 2021-11-10
- Finding
  - Evidence: Robust pre-employment checks and comprehensive safeguarding policies and procedures were in place.
  - Published: 2021-11-10
- Finding
  - Evidence: Medicines systems were well-organised with electronic monitoring, ongoing staff training and competency assessments.
  - Published: 2021-11-10
- Finding
  - Evidence: People received continuity of care from regular live-in care workers familiar with their individual needs and preferences.
  - Published: 2021-11-10
- **governance** _(minor)_
  - Evidence: the provider did not have any written staff policies in place that specified the number of days live-in care workers could work without having sufficient time off
  - Published: 2021-11-10
- **staffing_levels** _(moderate)_
  - Evidence: duty rosters we looked at indicated two live-in care workers had recently worked 10 to 12 hour shifts every day for a month without any uninterrupted 24-hour period of time off
  - Published: 2021-11-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1217354234

HomeCare Compass is an independent guide and is not affiliated with the CQC.