# Bluebird Care (Rushcliffe & Melton)

*Operated by Rushton Vale Ltd.*

Bluebird Care (Rushcliffe & Melton) is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 10/04/2019

## Practical info

- Postcode: NG12 2HY
- Registered manager: Bryan, Peter
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 10/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Relationships and compassion
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and healthcare support
  - Published: 2020-01-29
- Finding
  - Consent and Mental Capacity Act
  - Published: 2020-01-29
- Finding
  - Staff training and competency
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Registered manager responsive to inspection findings, introducing a late-call monitoring system and care plan action plan post-visit.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust quality assurance systems including care record audits, accident and incident trend monitoring, and annual surveys.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive, caring relationships observed between staff and people; privacy, dignity and independence consistently promoted.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive induction, relevant training, regular supervision and annual appraisals.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with staff training, spot checks, monthly MAR audits and clear recording of allergy and PRN information.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels maintained with a low number of missed care calls over the last three months.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with care workers and staff demonstrated good knowledge of safeguarding responsibilities and reporting processes.
  - Published: 2020-01-29
- **missed_or_late_visits** _(minor)_
  - Evidence: some people told us they were not always informed of changes and worried about late calls due to travelling times. A system for monitoring late calls was introduced following our feedback.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: capacity assessments had not been recorded for some of the people who used the service that may not have been able to make decisions themselves.
  - Published: 2020-01-29
- **care_planning** _(moderate)_
  - Evidence: Care plans did not always contain sufficient detail about how people could be best supported in line with their preferences and with their medical conditions.
  - Published: 2020-01-29
- **communication_with_families** _(moderate)_
  - Evidence: People told us that they were not always kept informed of changes to their care calls and expressed concern about the system used to deploy staff.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care plan detail and person-centred guidance
  - Published: 2020-01-29
- Finding
  - Communication about care call changes
  - Published: 2020-01-29

### safe

- Finding
  - Risk assessment and recruitment
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and staff support
  - Published: 2020-01-29
- Finding
  - Governance and quality monitoring
  - Published: 2020-01-29
- Finding
  - Working in partnership with others
  - Published: 2019-06-21
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-06-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1216789167

HomeCare Compass is an independent guide and is not affiliated with the CQC.