# De Vere Care Partnership -Chelmsford

*Operated by De Vere Care Partnership Ltd.*

De Vere Care Partnership -Chelmsford is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/06/2024

## Practical info

- Postcode: CM1 1PE
- Registered manager: Dayal, Anuj
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 28/Jun/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-11

### Other

- Finding
  - Evidence: Provider acted on previous recommendation regarding protected characteristics and gender preferences for care staff
  - Published: 2023-10-11
- Finding
  - Evidence: Learning from incidents and complaints shared with staff via multiple channels
  - Published: 2023-10-11
- Finding
  - Evidence: Proactive engagement with external professionals including social workers, community nurses, OTs and GPs
  - Published: 2023-10-11
- Finding
  - Evidence: Open and inclusive management culture with positive feedback from people, relatives, staff and external professionals
  - Published: 2023-10-11
- Finding
  - Evidence: Strong governance and audit systems enabling effective oversight of the service
  - Published: 2023-10-11
- Finding
  - Evidence: Effective safeguarding systems with clear staff understanding of reporting responsibilities
  - Published: 2023-10-11
- Finding
  - Evidence: Robust medicines management with competency assessments and quarterly monitoring of staff practice
  - Published: 2023-10-11
- Finding
  - Evidence: No missed care calls reported; stable staffing team with regular workers assigned to people
  - Published: 2023-10-11

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-11
- Finding
  - Using medicines safely
  - Published: 2022-08-11
- Finding
  - Staffing and recruitment
  - Published: 2022-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care; working in partnership with others
  - Published: 2022-08-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12161773044

HomeCare Compass is an independent guide and is not affiliated with the CQC.