# Yeshua Healthcare

*Operated by Yeshua Healthcare Ltd.*

Yeshua Healthcare is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2023

## Practical info

- Postcode: DH1 5JZ
- Registered manager: Coker, Elfrida
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-24

### Other

- Finding
  - Evidence: Provider worked effectively in partnership with external professionals and agencies
  - Published: 2023-02-24
- Finding
  - Evidence: Open and transparent culture with positive feedback from people, relatives and staff about leadership
  - Published: 2023-02-24
- Finding
  - Evidence: Effective governance systems including quality assurance audits were used to monitor and improve standards
  - Published: 2023-02-24
- Finding
  - Evidence: People were treated with dignity, respect and kindness; relatives spoke highly of staff conduct
  - Published: 2023-02-24
- Finding
  - Evidence: Staff received ongoing training, supervision and appraisal to maintain skills and effectiveness
  - Published: 2023-02-24
- Finding
  - Evidence: Staffing levels were adequate with careful rota planning to minimise late calls; staff were safely recruited
  - Published: 2023-02-24
- Finding
  - Evidence: Medicines were generally managed safely with competency assessments carried out for staff
  - Published: 2023-02-24
- Finding
  - Evidence: People felt safe and were protected from avoidable harm; safeguarding training and clear procedures were in place
  - Published: 2023-02-24
- **record_keeping** _(moderate)_
  - Evidence: immediate action would be taken to investigate and address recording errors
  - Published: 2023-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-24
- Finding
  - Staffing and recruitment
  - Published: 2023-02-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-24
- Finding
  - Using medicines safely
  - Published: 2023-02-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12161191395

HomeCare Compass is an independent guide and is not affiliated with the CQC.