# ST PAUL CARE SUPPORT LTD

*Operated by St Paul Care Support Limited.*

ST PAUL CARE SUPPORT LTD is a CQC-regulated home-care agency in Erith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/06/2023

## Practical info

- Postcode: DA8 2HJ
- Registered manager: Onatola, Bankole
- Local authority: Bexley
- Region: London
- City: Erith
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-19

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2023-07-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-19

### Other

- Finding
  - Evidence: People were supported to access health and social care services where required.
  - Published: 2023-07-19
- Finding
  - Evidence: The registered manager understood the duty of candour and their notification responsibilities to CQC.
  - Published: 2023-07-19
- Finding
  - Evidence: Relatives reported 100% satisfaction in a February 2023 survey regarding how people were treated by management.
  - Published: 2023-07-19
- Finding
  - Evidence: DBS checks had been conducted for staff.
  - Published: 2023-07-19
- Finding
  - Evidence: Staff were supplied with appropriate PPE and had completed infection control training.
  - Published: 2023-07-19
- Finding
  - Evidence: Staff had received safeguarding training and were aware of actions to take if they suspected abuse.
  - Published: 2023-07-19
- Finding
  - Evidence: Safeguarding and whistleblowing policies and procedures were in place and the registered manager was aware of their responsibilities.
  - Published: 2023-07-19
- **consent_capacity** _(moderate)_
  - Evidence: The service did not have systems in place to work within the principles of the MCA... assessment tools to assess people's capacity to make specific decisions were not in place.
  - Published: 2023-07-19
- **person_centred_care** _(moderate)_
  - Evidence: People's care was not consistently personalised as care plans did not always identify and or reflect individuals' preferences, life histories, social networks, interests and hobbies.
  - Published: 2023-07-19

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-19
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-07-19
- Finding
  - End of life care and support
  - Published: 2023-07-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-07-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-19
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-19
- Finding
  - Staffing and recruitment
  - Published: 2023-07-19
- Finding
  - Using medicines safely
  - Published: 2023-07-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-19

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership
  - Published: 2023-07-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-19
- Finding
  - Continuous learning and improving care; governance and quality monitoring systems
  - Published: 2023-07-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12156417719

HomeCare Compass is an independent guide and is not affiliated with the CQC.