# The Doting Carers Ltd

The Doting Carers Ltd is a CQC-regulated home-care agency in Letchworth Garden City.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/03/2023

## Practical info

- Postcode: SG6 1GJ
- Registered manager: Adeleke-Adedoyin, Oyinlola
- Local authority: Hertfordshire
- Region: East
- City: Letchworth Garden City
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care wishes documented in care plans and staff trained in end of life care.
  - Published: 2023-03-09
- Finding
  - Evidence: Robust safeguarding awareness among staff with clear escalation procedures understood.
  - Published: 2023-03-09
- Finding
  - Evidence: Effective partnership working with external healthcare professionals including District Nurses, GPs and physiotherapists.
  - Published: 2023-03-09
- Finding
  - Evidence: Strong positive feedback from relatives praising the warmth, dignity, and responsiveness of staff and the registered manager.
  - Published: 2023-03-09
- Finding
  - Evidence: People were supported to maintain independence and involved in decisions about their care.
  - Published: 2023-03-09
- Finding
  - Evidence: Registered manager was hands-on, working in the field and maintaining regular communication with staff, people and relatives.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff received a thorough induction including face-to-face training, shadowing, and completion of the Care Certificate.
  - Published: 2023-03-09
- Finding
  - Evidence: People received consistent care from a staffing team they knew well, with no late or missed calls reported by relatives.
  - Published: 2023-03-09
- **governance** _(minor)_
  - Evidence: these had not always picked up on some of the minor concerns we found on the day of the inspection, in relation to people's risk assessments not being dated
  - Published: 2023-03-09
- **record_keeping** _(minor)_
  - Evidence: on 1 persons MAR chart there were no staff initials for a period of 3 days
  - Published: 2023-03-09
- **staff_competency** _(minor)_
  - Evidence: Two members of staff were yet to have their competency assessments carried out.
  - Published: 2023-03-09
- **medication_management** _(moderate)_
  - Evidence: where a person was prescribed an anticoagulant...the information on their risk assessment required more detail and guidance for staff
  - Published: 2023-03-09
- **care_planning** _(minor)_
  - Evidence: people's risk assessments were not always dated to indicate the date the assessment took place or include a date for review
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-12154814465

HomeCare Compass is an independent guide and is not affiliated with the CQC.