# Jump 2 Independence Limited

Jump 2 Independence Limited is a CQC-regulated home-care agency in Stoke-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/11/2023

## Practical info

- Postcode: ST4 3AF
- Registered manager: Simpson, Michele
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke-on-trent
- Last CQC check: 28/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence and involvement
  - Published: 2020-01-29
- Finding
  - Dignity, privacy and respect
  - Published: 2020-01-29
- Finding
  - Kindness and compassion of staff
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2020-01-29
- Finding
  - Nutritional support
  - Published: 2020-01-29
- Finding
  - Staff supervision and support
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Provider understood duty of candour responsibilities and encouraged openness
  - Published: 2023-11-28
- Finding
  - Evidence: Provider worked in partnership with local authority and other health and social care professionals
  - Published: 2023-11-28
- Finding
  - Evidence: People and relatives involved in care planning, including consideration of protected characteristics
  - Published: 2023-11-28
- Finding
  - Evidence: Regular audits completed with service improvement plans implemented
  - Published: 2023-11-28
- Finding
  - Evidence: Positive and open culture with staff treating people with dignity and respect
  - Published: 2023-11-28
- Finding
  - Evidence: Incidents and accidents reviewed with referrals made to appropriate agencies
  - Published: 2023-11-28
- Finding
  - Evidence: Staff followed safe infection prevention and control practices with access to PPE
  - Published: 2023-11-28
- Finding
  - Evidence: Medicines administered safely with clear guidance and accurate records
  - Published: 2023-11-28
- Finding
  - Evidence: Safe recruitment processes and in-depth induction for staff
  - Published: 2023-11-28
- Finding
  - Evidence: People felt safe with consistent staff and good continuity of care
  - Published: 2023-11-28
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people, however, told us they were not always sure what time staff would arrive. We raised this with the registered manager who confirmed they would look into this.
  - Published: 2023-11-28

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning and involvement
  - Published: 2020-01-29

### safe

- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Safe recruitment practices
  - Published: 2020-01-29
- Finding
  - Safeguarding knowledge and practice
  - Published: 2020-01-29
- Finding
  - Risk assessment and care plan guidance
  - Published: 2020-01-29

### well_led

- Finding
  - Staff competency checking and spot checks
  - Published: 2020-01-29
- Finding
  - Partnership working with external professionals
  - Published: 2020-01-29
- Finding
  - Leadership visibility and staff confidence
  - Published: 2020-01-29
- Finding
  - Acting on feedback and service improvement planning
  - Published: 2020-01-29
- Finding
  - Audit and quality monitoring systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1214997955

HomeCare Compass is an independent guide and is not affiliated with the CQC.